You’ll be the mastermind behind our customers’ success - managing our customers and carriers experience through your relationships and technical expertise. You’ll become an industry expert, partnering with shippers, brokers, and carriers to unify communication in one place - the FourKites platform. You’ll wow them with your quick and flawless execution of our carrier/broker setup process.
Onboarding carriers to our platform - sending and receiving files, using creativity to solve unique and changing problems, and setting up integrations
Participate in customer and carrier calls, taking notes and setting follow-up tasks and action items
Provide weekly updates on onboarding progress
Maintain accurate records in the CRM
Work cross-functionally with Marketing, Sales, and Engineering to streamline processes and improve our product
Complete strategic projects as assigned
You love variety and can manage multiple tasks at the same time. You can jump from a call to an excel spreadsheet to a cloud CRM with ease, and execute flawlessly in each thing you do. You are obsessively organized, detail-oriented, and driven.
You thrive in fast-paced environments and are comfortable with ambiguity and lack of structure
You enjoy solving challenging problems using critical thinking and creativity
Entrepreneurial spirit - you make things happen and proactively step up when you recognize an opportunity
Intelligent with strong verbal and written communication skills
Superior organization skills and attention to detail
Comfortable talking to a wide variety of people, including senior leadership
Insatiable curiosity - you love learning new things
Bachelors degree from an accredited university
Proficient in MS Office, Google Apps, and CRM tools
Experience in logistics or SaaS a plus
FourKites is the largest predictive supply chain visibility platform, delivering real-time visibility and predictive analytics for the broadest network of Global 1000 companies and third-party logistics firms. Using a proprietary algorithm to calculate shipment arrival times, FourKites enables customers to lower operating costs, improve on-time performance and strengthen end-customer relationships. With a network of more than four million GPS/ELD devices, FourKites covers all modes, including truckload, LTL, ocean, rail, intermodal, last mile and parcel. The platform is optimized for mobile and equipped with market-leading end-to-end security.