Team Lead (Customer Success - FI/Crypto/On-Demand/Life Sciences)
Founder Shield is seeking dynamic Customer Success Team Leads to drive client satisfaction and retention on our FI/Crypto, On-Demand & Life Sciences Teams. More than just a Sales Rep, the Team Lead will act as a risk management growth partner for renewing Founder Shield clients. Are you self-motivated, results-oriented, and strategic? Love start-ups and customer love? Looking to take your insurance career to the next level? This opportunity may be for you.
What you’ll be doing:
Reporting directly to the Customer Success Manager, the Team Lead will be responsible for supporting and retaining Founder Shield clients.
- Acting as the liaison between current clients and the Founder Shield team
- Proactively tending to the needs of clients via email correspondences, newsletters, blog posts, face-to-face meetings and phone calls, etc.
- Consulting clients on the right insurance coverage as they grow and scale their companies
- Optimizing the customer lifecycle by: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc.
- Serving as a client advocate in driving Founder Shield products and services
- Growing & Managing teams for specific lines of business
- 6+ years of commercial insurance experience
- Experience in Management Liability/Professional Lines
- Experience in either FI/Crypto, On-Demand or Life Sciences
- Loves customer service
- Exceptional verbal and written communication skills
- Strong organizational and time management skills
- Self-motivated, empathetic, excited for new challenges
What we offer:
- Competitive compensation package
- Incomparable company culture
- Early employee of a rapidly scaling organization
- Hybrid WFH, remote work and vacation policies
- Massive scalability and growth opportunities
- Medical, vision, dental, 401k