Team Lead (Customer Success - FI/Crypto/On-Demand/Life Sciences)

Founder Shield is seeking dynamic Customer Success Team Leads to drive client satisfaction and retention on our FI/Crypto, On-Demand & Life Sciences Teams. More than just a Sales Rep, the Team Lead will act as a risk management growth partner for renewing Founder Shield clients. Are you self-motivated, results-oriented, and strategic? Love start-ups and customer love? Looking to take your insurance career to the next level? This opportunity may be for you.

What you’ll be doing:

Reporting directly to the Customer Success Manager, the Team Lead will be responsible for supporting and retaining Founder Shield clients.

Responsibilities Include:

  • Acting as the liaison between current clients and the Founder Shield team
  • Proactively tending to the needs of clients via email correspondences, newsletters, blog posts, face-to-face meetings and phone calls, etc.
  • Consulting clients on the right insurance coverage as they grow and scale their companies
  • Optimizing the customer lifecycle by: mapping the customer journey, identifying opportunities for continuous improvement, developing best practices, etc.
  • Serving as a client advocate in driving Founder Shield products and services
  • Growing & Managing teams for specific lines of business

About you:

  • 6+ years of commercial insurance experience
  • Experience in Management Liability/Professional Lines
  • Experience in either FI/Crypto, On-Demand or Life Sciences
  • Loves customer service
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Self-motivated, empathetic, excited for new challenges

What we offer:

  • Competitive compensation package
  • Incomparable company culture
  • Early employee of a rapidly scaling organization
  • Hybrid WFH, remote work and vacation policies
  • Massive scalability and growth opportunities
  • Medical, vision, dental, 401k

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