As a Customer Engineer on our team, you’ll work closely with internal and external stakeholders to implement the right product solutions for customers. This is an external facing role and you’ll spend a lot of time working directly with customers to clarify use cases and drive progress. From a technical perspective, in your day-to-day, you can expect to deploy FOSSA solutions directly into customer code repositories and build pipelines. This is a technical role so past software engineering or related experience is recommended. Succeeding in this role means you’ll have an outsized impact on the outcomes of our customer engagements.
In this role you will:
Derive clear product use cases from customer discussions
Collaborate closely with Customer Success, Sales, Product, and Engineering to design the right solutions for customers
Drive successful outcomes during customer onboarding and product deployments
Manage resources and facilitate discussions between customers and internal teams
Strong technical background (i.e. software engineering or related experience) recommended
Experience working with technical users
Project management or related experience
Strong verbal and written communication
What you will gain:
Experience working directly with customers if you haven’t done so before
Experience collaborating with other functions (Customer Success, Sales, Engineering, Product, Design, etc.) to design the right solution for customers
Opportunity to apply your technical knowledge in customer environments
Opportunity to engage in product discussions that benefit the customer product experience
FOSSA Comp Package Includes:
Equity in a fast-growing tech company
World class benefits including 100% company paid health insurance
Free lunches and snacks
Company events to ensure communication and collaboration
A beautiful office in the financial district of SF!
FOSSA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.