Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become the market leader for measurement in EMEA. We are the only business of our type to be a certified partner of Meta, TikTok and Snap, and have worked with those customers to drive massive growth and value for both sides over the last 12 months. Now we are working with those partners to enter the US market at scale.

This is a hugely exciting time to join Fospha. To make the most of this opportunity we need to maintain the high bar for excellence we hold as a team, and continue to provide the world class customer experience we are renowned for. As we scale the customer base, this will create exciting opportunities for people to join our early US team and have a serious influence on our North American operation.

 

The Role

We believe our customer team are great at what they do because they are adaptable and want to deliver the best possible experience for our clients. In this role, we are offering the opportunity to rapidly progress at Fospha, developing marketing and attribution expertise, incredible data analysis skills and building strong relationships is stakeholders. We see Customer Success as the perfect incubator to learn Fospha and the problems we solve for our customers. With this you are ready to move into other departments through our Centre of Excellence Grad Scheme, with opportunities in Product, Sales, Marketing and Operations available once you have gained the domain expertise required.

 

Role and key responsibilities:

  • Support and learn from Customer Success team on matters specific to Fospha clients
  • Own and project manage client onboarding, ensuring quality for our customers
  • Become a go-to expert in Marketing and Fospha products and provide training sessions to clients and on-going support
  • Forecast and track key account metrics, identify and help realise upsell opportunities: grow opportunities within customer base and collaborate with our sales team to ensure growth attainment, and realise upsell opportunities
  • Track client health scores, creating mitigation plans for at risk clients to ensure renewal
  • Independently prepare and deliver insight meetings to clients, highlighting their marketing performance, providing recommendations on ad investment and progress against their goals
  • Build and manage key client stakeholder relationships
  • Continually strive to provide the best customer service possible and exceed expectations

 

 

Professional Requirements:

  • Working knowledge of MS Excel (formulas, pivot tables, visualisations) and MS PowerPoint
  • Enjoy working with data; pulling reports & data analysis to get the best insights to our customers; experience with data visualisation is a plus
  • Organisational – you will be working across multiple accounts with competing priorities, so this will be key.
  • Capable of producing high quality presentation decks for client meetings, overall owner and responsibility for getting contributors to provided content on time.
  • Relationship Building – Both with colleagues but also clients, one of our core values is ‘customer at the heart’ so we place great importance on our relationships with them.
  • Demonstrated interest or experience in Search or Social marketing (internships and contract work count!), marketing experience (google analytics), understanding of performance marketing
  • Intellectual Curiosity – you’re keen to expand your knowledge, and you’re quick to use your common sense / are a self-starter with how to find out the answer to something
  • Effective verbal and written communication skills

 

Personal & Professional Growth

We actively want to grow and support you, we welcome our team’s feedback. You can expect to up-skill and take on more responsibilities over time should you choose to, and there are many ways your career can develop with Fospha:

  • Extensive opportunities for progression for those who seek it within the Customer Success team or transfer department. Many of the current cross-functional leaders in our organization came through this route.
  • Enrolment in the Fospha Centre of Excellence – our new Learning & Development Programme
  • Access to coaching in product development & leadership to serve you at Fospha and beyond
  • Opportunities to partake in structured training and leadership development programmes, from our being a part of Blenheim Chalcot, our investor and the UK’s largest Venture Builder

 

Salary and Benefits

Salary – Competitive base + OTE

Benefits – Pension scheme, work perks scheme, healthcare scheme.

 

Flexible Working

Hybrid working – We take pride in the tight knit communities we have created at our office hubs. Duration probation Fospha team members spend 5 days a week in the office to maximize your opportunities to learn. After probation this moves to 4 days in, 1 day at home.

Apply for this Job

* Required
resume chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fospha Marketing’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.