Forward Networks is revolutionizing the way large networks are managed. The Forward Enterprise platform delivers a vendor-agnostic "digital twin" of the network, based on a mathematical model. The platform scales to support hundreds of thousands of network devices, whether cloud, hybrid cloud, or on-prem. It serves as a single source of truth for the network, enabling network operators to instantly verify security posture, accelerate troubleshooting, avoid outages, and modernize network management.

Over the past few years, Forward Networks has received tremendous industry recognition, including “Cool Vendor in Enterprise Networking” by Gartner, “Product of the Year” by Cloud Computing, “Enterprise Cloud Computing Software of the Year,” and has been named to Fortune’s 2022 “Best Workplaces in the Bay Area” list.

The company was founded by four Stanford PhD graduates who saw a massive opportunity to improve network operations. Investors include Andreessen Horowitz, Threshold Ventures, and Goldman Sachs.

Forward Networks is looking for a Customer Solutions Architect.

  • Do want to create a category and help build a special company?
  • Join a company that has been in market 5+ years and has some of the top Federal agencies and F500/Global 2000 already buying and referenceable.
  • We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it. 

What you’ll do:

As a Customer Solutions Architect for our East coast team, you will be responsible for providing world class post-sales technical leadership to our client base.

Responsibilities:

  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform
  • Helping customers with Integration of Forward Networks Platform and other critical Applications
  • Understand customers' business challenges and develop solutions using Forward Networks Platform
  • Documenting best practices in developing and using Forward Networks Platform
  • Building customer project plans and processes for scalable and repeatable on-board experiences
  • Developing metrics and reporting to understand key customer needs and trends.
  • Create deliverables outlining data driven metrics showcasing customer value
  • Undertaking discovery and education activities to identify additional opportunities for Forward Networks usage across organizational functions and processes
  • Working directly with our internal Product Management, Engineering, Sales and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customer's success.
  • Must be able to communicate business and technical value to all levels of management
  • Some travel to customer locations (<25%)

Requirements:

  • B.S. Computer Science or equivalent educational experience
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies

Experience:

  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
  • Strong cross-platform technical background including virtualization platforms, cloud technologies (AWS, Azure, etc.), network monitoring and other operational tools and practices
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
  • Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment 

Highly Desired:

  • One or more of the following certificates: CCIE, JNCIE or VCDX
  • Experience in working for a startup company
  • Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
  • Linux jockey, approaching rockstar status

 

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)