As a Customer Solutions Architect for our NYC team, you will be responsible for providing world class post-sales technical leadership to our client base.
 
Responsibilities:
 
  • Providing advice and guidance as the Forward Networks subject matter expert to ensure successful ongoing usage and adoption of our technologies
  • Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
  • Walking customers through the various stages of adoption with Forward Networks Platform
  • Helping customers with Integration of Forward Networks Platform and other critical Applications
  • Understand customers' business challenges and develop solutions using Forward Networks Platform
  • Documenting best practices in developing and using Forward Networks Platform
  • Building customer project plans and processes for scalable and repeatable on-board experiences
  • Developing metrics and reporting to understand key customer needs and trends.
  • Create deliverables outlining data driven metrics showcasing customer value
  • Undertaking discovery and education activities to identify additional opportunities for Forward Networks usage across organizational functions and processes
  • Working directly with our internal Product Management, Engineering, Sales and Marketing teams to share your knowledge and experiences to ultimately improve our business and our customer's success.
  • Must be able to communicate business and technical value to all levels of management
  • Some travel to customer locations (<25%)

Qualifications:

  • B.S. Computer Science or equivalent educational experience
  • 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
  • Strong understanding of Networking and Security fundamentals
  • Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
  • Strong cross-platform technical background including virtualization platforms, cloud technologies (AWS, Azure, etc.), network monitoring and other operational tools and practices
  • Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
  • Excellent analytical & problem solving skills, combined with the ability to provide quick resolution to problems
  • Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast paced environmentHighly 

Highly Desired:

  • One or more of the following certificates: CCIE, JNCIE or VCDX
  • Experience in working for a startup company
  • Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
  • Linux jockey, approaching rockstar status

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