About ForgeRock:   

In today’s highly connected digital world, understanding, managing and securing the identity of individuals and things is essential to safety and success of both businesses and their customers. Billions of people connect from anywhere, use a wide variety of devices and expect a seamless yet secure experience.   

The ForgeRock mission is to provide the most simple and comprehensive Identity and Access Management Platform to help our customers deepen their relationships with their consumers and improve the productivity and connectivity of their employees and partners.  Our identity solution enables great digital experiences and is embedded with a rich set of security, privacy and consent features.  We deliver our platform through both cloud services and on-premises software. 

Our customers are some of the biggest companies, organizations, and even countries in the world. On any given day, it’s likely that the ForgeRock Identity Platform helped keep your data safe, gave you access to stuff, and supported trusted relationships between you, companies and the devices you were using.

ForgeRock is headquartered in San Francisco, but we are a global company with offices in the following cities: Vancouver, WA; Austin, TX; Munich, Germany; London & Bristol, UK; Grenoble & Paris, FR; Oslo, NO; Singapore and Sydney, Australia.  Please read more about us at forgerock.com or follow ForgeRock on Twitter at http://www.twitter.com/forgerock.

 

The Role:

Renewal managers are part of our Global Customer Success and Renewals organization.  The role includes owning the renewals process end-to-end, as well as collaboration with other Account team roles to proactively drive successful outcomes for customers throughout their journey, with a great Customer Experience

 

Responsibilities:

  • Relationships, Renewals and Revenue

    • Manage the full renewal cycle of customer agreements, creating, forecasting, negotiating and finalizing on-time contracts
    • Collaborate with Major Account Executives to connect with customers proactively throughout their journey, and with CS Outcome Managers for our largest customers
    • Proactively flag, and act to mitigate, renewal and/or outcome risks
    • Identify expansion opportunities and partner with Major Account Execs to close upsell and cross-sell
    • Build long-lasting and successful customer,partner and internal relationships
    • Work collaboratively across functions, with Sales, Legal, Support, Services and Product

     

    Platforms and Process

    • Manage Salesforce.com records and forecasting to your manager
    • Use, and feedback on, a Customer Success Platform
    • Work collaboratively across functions, with Sales, Legal, Support, Services and Product

 

Required Skills & Qualifications:

  • Proven success record of customer relationship building
  • A 3+year performing in account management or renewals role
  • Ability to work effectively towards a deadline, and quota
  • Enterprise software/SaaS background preferred
  • Excellent written and verbal communication skills in Nordic language/s, or Dutch
  • Occasional travel may be necessary

 

Life at ForgeRock:

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day. 

Here are just a few of the things that make ForgeRock special:

  • A company culture that empowers you to do your best work.
  • Employee Resource Groups that create a sense of belonging for everyone.
  • Regular company and team bonding events.
  • Competitive benefits and perks.
  • Recognition programs that reward employees with meaningful experiences.
  • Global volunteering and community initiatives

ForgeRock is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

 

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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