Community Manager And Support Engineer

Who we are 

To address the scale needed by the rapid pace of software growth, companies need security tools that are automated and don’t require lengthy manual analysis to sift out false positives. Our focus at ForAllSecure is to build the next-generation of security products that change how companies develop, test and deploy software.

Our tool Mayhem, a fully autonomous cybersecurity system, was built utilizing over 12 years of research at Carnegie Mellon University and developed by a team of some of the best white-hat hackers in the world. In 2016, DARPA hosted the Cyber Grand Challenge, the world’s first all-machine hacking tournament, in which Mayhem competed and took first place against industry and best challengers from academia. Since then, we have been bringing this product to market. The Mayhem solution makes software validation testing radically simpler with a powerful combination of intelligent fuzzing, symbolic execution, and checking of static security indicators. 

To date, Mayhem has found vulnerabilities and critical flaws in production aircraft, automotive vehicles, embedded devices, and in multiple open source projects. This is only the beginning, as we plan to have Mayhem bring automation, usability and scalability to testing of all of the world’s commercial and government software projects. 

 

The Role in a Nutshell

We are seeking talented and experienced Community Managers to help build, promote and develop a community of fuzzing enthusiasts. The role also involves providing front-end technical support to ForAllSecure Mayhem solution users.  Reporting to the VP of Customer Solutions, this is a dual role with multiple responsibilities in a fast-paced ultra high growth startup in the application security space. As such, it offers tremendous opportunities for personal and professional growth for a dedicated ambitious individual. 

 

What You Will Be Doing

  • Build, develop and maintain a user Community including a customer Forum, FAQs and other field documentation for our customers, especially for our Freemium customers.  
  • Drive online engagement within a user community, including social media outreach.
  • Support and maintain customers who have implemented the ForAllSecure Mayhem solution, both SAAS and on-premise, resolving technical and non-technical customer issues against an SLA.
  • Own technical issues and feature requests from our Premier Customers, including Fortune 500 companies, high-growth startups and government agencies.
  • Act as a designated escalation engineer to triage and resolve the most difficult issues.
  • Work as part of our extended Support team in an ever changing fast paced environment, striving to exceed customer expectations.
  • Directly partner with product engineering team to act as a customer champion and contribute to major system improvements.

Technical Domain Knowledge

  • Hands-on experience building a user community and online engagement within a user community
  • Hands-on experience producing content such as webinars, blogs and technical documentation
  • Understanding of software development fundamentals and common architectures
  • Development experience in C/C++ and other programming languages is a plus
  • Understanding of low-level operating system concepts (memory management, process lifecycle, I/O systems, etc.) is a plus
  • Understanding of modern exploitation techniques and mitigations/counter-measures is a plus
  • Familiarity with web security best practices and standards
  • Familiarity with DevOps processes, e.g. continuous integration

 

Is This Role For You?

  • Documented experience building and/or maintaining a technical user community
  • Experience in Technical Support or Software Development
  • Bachelor’s Degree in Software Engineering, Computer Science or another engineering discipline is preferred 
  • Experience in serving as a coach, mentor, subject matter expert, and escalation point for customers, internal teams and colleagues
  • Self-motivation and an ability to execute independently
  • Multitasking and time management skills
  • Strong verbal and written communication skills
  • Ability to work in a remote setting with remote co-workers
  • US Citizenship is required
  • TS/SCI eligible is preferred

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