Duties and Responsibilities

  • Owns the foodpanda employee IT experience in-country, ensuring that SLAs and CSAT targets are constantly met.
  • Coordinates training and orientation for new employees to enable them to become productive upon onboarding
  • Ensures all users are equipped with the most effective company technology and Internet connectivity, and continually assesses needs and requirements based on Enterprise Technology Services (ETS) global/regional standards, guidelines and policies.
  • Organises support, troubleshooting, and repair for IT equipment and networks
  • Works with Regional and Global InfoSec teams on promoting IT security awareness in-country, and taking appropriate steps to address security breaches, if necessary
  • Establishes relationships with technology and equipment vendors
  • Manages a team of IT support staff, including education, training and career development
  • Advises human resources colleagues on staffing needs and participates in the hiring and training process
  • Manages departmental budget and tracks spending on equipment and staff
  • Develops and maintains continuity plans to address local business continuity
  • Has a thorough understanding of local culture and is active in seeking how technology enables the business to go faster
  • Project Management experience with office builds and end to end infrastructure implementations to help expand the business across the country

Qualifications and Requirements 

  • Experience with networks, firewalls, and desktop computing/management technologies
  • A self-driven leader with proven capabilities in managing and leading a team
  • Great Interpersonal and stakeholder management skills
  • Exhibit skills in solving complex problems spanning across multiple functions
  • An individual who pays attention to details
  • Ability to work under pressure and still meet goals and OKRs set by regional and global HQs.
  • Minimum of 5 years experience
  • Thai National preferred, with the ability to write and communicate in English

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)