Head of Logistics
Do you love food and convenience put together? Then you just might love foodpanda.
foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.
We’re looking for a highly-driven and motivated Head of Logistics for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.
This role will be based in Singapore and will report to the Operations Director.
About the job:
As our Head of Logistics, you will be responsible for setting up and optimizing processes, while running the day to day operations of the business:
Responsibilities:
- You will be empowered to take full responsibility of the logistics of the business, leading the Operations team - Manage a team of 30+ people and 10,000+ riders
- Lead Operations strategy - Challenge the status quo and find innovative ways to improve the operations ecosystem
- Full ownership of Logistics P&L
- Continuously optimize the structure of the Logistics department and manage it for maximal cooperation and productivity
- Own and Analyze KPIs to improve the delivery setup and overall operational performance, and take customer experience to the next level
- Scale and maintain our rider fleet - Ensure a constant and adequate inflow of rider supply and focus on rider retention, community and engagement
- Competitive Intelligence - Keep active track of competitors and stay ahead of the curve, in competitiveness and innovation
- Lead the optimization of processes and staffing for our Asia-Pacific Shared Service Centre in Malaysia to have a positive impact in riders’ day to day work
- Digitalize and automate internal processes in all the logistics verticals
- Work closely with the APAC team on best practices and manage product rollouts locally, ensuring measurable impact and little to no friction on end users (riders)
- Using a bottom up approach, continuously discover improvement opportunities and solutioning with clear business impact for the product to solve in the long term, while crafting short/mid-term workarounds
- Support other departments with operational guidance and resources
Requirements:
- Bachelor’s or Master’s degree in computer science, mathematics, engineering, economics, or any other quantitative field (STEM)
- You have at least 5 years of work experience in operations or a high growth start-up
- You have strong leadership and communication skills, work independently and are reliable
- You are process-oriented and data-driven
- Strong analytical skills, ability to extract & analyze data, and presenting to-the-point actionable insights, SQL experience is a plus
- Your knowledge of the internet and e-commerce sector is solid
- You are driven and ambitious
- You are very proactive and could lead independent projects
- Excellent English skills complete your profile
- Experience working in high-volume fast-paced environment is preferred
- Willing to question the status quo when needed
- We are dynamic, you need to be a doer and adapt constantly to many changes
- We have lots of data, you like to play with it and make decisions upon that
What we offer:
- Challenging and fulfilling steep learning curve
- Vibrant, dynamic & international workplace
- Periodic fun & engaging company events & team activities
- Competitive medical insurance and Flexi benefits
- Tasty Thursdays
- Birthday Leave
- Work Anniversar(ies) Leave
- Opportunity to be a value-adding contributor to this fast-growing global company
