The Regional Foodpanda Marketplace looks over the Groceries, Convenience Store, Pharmacies or any other non restaurant vendor. In the Specialist/Manager, Regional Shops Operations role you will work closely with the country teams and regional leadership and be a key driver in the last mile delivery for the business. Your role will include overseeing operations of our marketplace delivery business and act as project manager of upcoming improvements.

Responsibilities:

  • Work with the local teams to track the marketplace delivery performance, identify issues, and form hypotheses as to why they are happening and execute improvement plans
  • Responsible for translating business opportunities and operational efficiencies into specific product requirements and communicating with tech, product and different onsite-domain teams for new feature developments 
  • Decide and execute new products launched across APAC. Testing and drive feedback loops
  • Create SOP for new internal products, focusing on Marketplace last mile delivery. Document shops new process to allow the shops business to continue best practise even when Subject Matter Experts are unavailable
  • Standardize and co-ordinate expectations across different operational processes within the 11 countries in the region and with the central team in Europe
  • Report bugs, and follow up on their resolution

Skills:

  • You gained at least 4 years of professional experience in an ecommerce/tech company. Working in fast and entrepreneurial environments, focus on operations or last mile delivery
  • You earned your degree in business, engineering or innovation.  A Master degree is a plus
  • Excellent verbal and written communication in English is a must
  • Experience working in cross functional international teams
  • Able to adapt quickly to a fast-moving, changing environment
  • An entrepreneurial mindset with the willingness to challenge the status quo
  • Process-oriented as well as strong organizational skills with a hands-on mentality
  • Skills in Excel and PPT.  SQL is a strong plus

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