Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

Role

As our Rider Operations Lead, you take full responsibility for our fleet operations. You lead the team that sets up and optimises processes, while running day to day operations to keep deliveries smooth. This role will be based in Singapore and will report into the Head of Logistics. 

Responsibilities

  • Lead team to implement new processes and execute flawless operations
  • Optimize rider compliance framework
  • Generate competitive insights that allow us to keep the edge in the market
  • Analyse and track KPIs to enhance customer and rider experience
  • Support commercial projects to provide operational guidance and resources
  • Optimise operations through innovation and process development to implement best practices
  • Supervise daily operations of support and onboarding staff

Requirements

  • Bachelor’s degree in any discipline
  • At least 3 years of experience in consulting or in an operational role, preferably with a logistics background
  • Track record of leadership with experience supervising teams
  • Proactive and ambitious to lead independent projects
  • Process oriented and data driven with knowledge in industrial best practices
  • Interest in operations for e-commerce

What we offer

  • Challenging and fulfilling steep learning curve
  • Vibrant, dynamic & international workplace
  • Periodic fun & engaging company events & team activities
  • Tasty Thursdays
  • Birthday Leave
  • Work Anniversar(ies) Leave
  • Opportunity to be a value-adding contributor to this fast-growing global company 



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