Do you love food and convenience put together? Then you just might love foodpanda.

So whether it’s by delivering food on our signature pink bikes, providing insights into the newest food trends, or getting you the groceries you need, we’re all about keeping you fed. As we move to grow throughout the Asia-Pacific region, we’re on the lookout for talent who are excited about making a tangible impact with a fast-growing organisation looking to redefine how food, people, culture, and technology are connected.

We are looking for a highly energetic and curious individual to fill the position of a Customer Experience  Analyst Intern - New Verticals (APAC) in Singapore. If you are looking for a place where you can gain hands-on experience and create direct impact, then this may be the place for you! 

What's on the menu:

  • Customer Research & Insights 
    • Monitor key customer satisfaction KPIs such as NPS and Incident Rate across countries and present findings 
    • Apply analytical skill sets to study customer behavior and satisfaction/churn drivers
    • Facilitate qualitative research projects such as focus groups and/or in-depth interviews
  • Project Management/Coordination
    • Cross-functional collaboration for process improvement with various local and regional departments such as operations, commercial, product and customer service
    • Support implementation of operational best practices in collaboration with country teams
    • Work with stakeholders to ensure current projects are delivered in a timely manner
  • Strategic CX Initiatives
    • Perform ad-hoc deep dives to test for various customer satisfaction hypotheses
    • Draw out actionable insights and recommendations for Customer First initiatives that will improve end-to-end customer experience

What you bring to the table:

  • Obsession for customer-centricity, while solving complex operational issues
  • Strong data analytical skills with a knack for report writing and presentation
  • Strong oral and communication skills 
  • Knowledge and/or experience with data visualisation tools (Tableau, Data Studio) 
  • Knowledge and/or experience with SQL 
  • Comfortable working autonomously in a fast-paced and often ambiguous environment
  • Hungry to make an impact! 

What we offer:

  • A dynamic and challenging working environment, with an extra steep learning curve
  • The chance to excel and influence in a company and team where decisions are taken based on data insights
  • Being part of a fast growing and global company
  • A vibrant and international team with diverse backgrounds
  • Growth opportunities based on your performance
  • Flexible working environment

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