At foodpanda we're on a mission to redefine how tech, food, people and culture are connected operating in 12 countries worldwide. Our team is working on big challenges and complex scalability problems as we grow 6X annually processing millions of orders a year. You’ll be part of a highly collaborative cross-functional agile squad that always includes frontend and backend engineers, design and product owners. Our squads operate in an open and fast-paced environment with very flat structures where everyone has a say. 

Our mission:

We are looking for a Product Analyst to join the product organisation that builds and scales the digital experience enjoyed by millions of consumers in 20+ markets across APAC and Europe (and as diverse as Sweden, Pakistan & Taiwan!). Our users can do a lot on our platform - order food delivery, buy groceries, find dine-in deals, discover new ad offerings from our partners, play games in our loyalty program (and more!) - and our goal is to make all this as delightful, personalised and seamless an experience as possible! 

The mandate of the Product Analytics team is simple & threefold, i) reliably and effectively track user behaviour at scale (talking terabytes of data here!), ii) enable a data-informed decision making culture (self-serve analytics, metrics & measurement strategy, controlled experimentation), and iii) drive generative research that informs & prioritises our product feature backlog. 

The product organisation is primarily split between Berlin and Singapore. This particular role is based in Singapore.

Your mission:

  • Take ownership of the metrics and measurement strategy for your squad
    • Define the metrics-that-matter for your sections of the user experience
    • Own the tracking definition and ongoing reliability of user behavioural data 
    • Build curated layers and and a self-serve analytics ecosystem for your squad
  • Champion a better experience for the users of the experience your squad delivers
    • Be the voice of the user with the insights you generate from understanding their behaviour
    • Collectively shape & prioritise the squad’s feature backlog through quantitative input
    • Own the squad’s experimentation strategy and backlog (A/B/n, MAB, quasi-experiments etc.) and push for quantifiable improvements in UX
  • Contribute to the growth and development of the wider Product Analytics team through knowledge shares, workflow optimisations, hiring, onboarding of talent etc.

Your heroic skills:

  • 3+ years experience in the Analytics space in rapidly growing and dynamic environments - ideally with a broad mission scope or several stakeholders
  • You love to learn, are a critical thinker and creative problem solver who strives for excellence.
  • Love engaging people across the company with your enthusiasm for making positive change.
  • Solid experience in Analytics and Data Collection tools - e.g. Google Analytics, Adobe, Webtrekk, MixPanel, SnowPlow, Piwik, etc
  • Good written and verbal English communication skills

Want to hear more about what we do? Here's an Introduction to foodpanda's analytics team

 

About foodpanda

foodpanda (small ‘f’) is the world’s favourite way to order food online from the comfort of your home or office. Whether it’s getting your hands on your favourite pasta, kebab or pizza, we believe that no one should have to suffer from hunger attacks ever again.

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners. In APAC, foodpanda operates in over 150 cities across 12 countries. Trivial problems can always become large technical challenges at scale. If you love technology, efficiency and simplicity as much as we do, there is no better place to experience this than in foodpanda.

We always genuinely care about experience, efficiency and scalability. We do not just solve technical problems but build the foundations for foodpanda’s operations with the best tools on hand.

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