Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today, as we start our journey to become a Center of Excellence by the end of 2022, we would love YOU to join us! Get to know us better by checking this out: https://bit.ly/3KOHSEI
foodpanda’s Central Operations IS LOOKING FOR A SERVICE EXECUTIVE, PARTNER SERVICE
SENIORITY LEVEL : Executive
FUNCTION : Live Operations
LOCATION : Southgate Commercial Centre, Kuala Lumpur
REPORTS to : Team Lead, Partner Service
ROLE POSITIONING AND OBJECTIVES
To possess strong knowledge of processes and has the ability to influence the vendors’ perception of the foodpanda brand. Someone with good communication and out-of-the-box thinking skills to establish a positive image of our business to the vendors, customers, and riders. Besides assisting our vendors on a daily basis, you are also free to grasp the insights from your day-to-day responsibilities to work towards creating a seamless foodpanda experience for vendors. You will be the first point of contact or frontline who assists our vendors with their concerns for both live orders and non-live order enquiries. The objective is for us to be the one-stop contact centre for the vendors to raise and get their concerns addressed accordingly.
WHAT YOU WILL OWN:
- Ensure the highest quality of customer service to vendors
- Process orders and manage relationships with hundreds of restaurants
- Deliberate with customers or supervising personnel in order to address questions, problems, and
- special requests for orders and actual delivery statuses
- Ensure that processes are followed and bring in new ideas for improvements
- Constantly work towards improving customer experience
- Handle customers’ and vendors’ requests, as well as external communication with them
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.
- Candidates have at least an SPM or Diploma certificate
- Language - Mandarin is a MUST and English
- At least 1 - 2 years of working experience in the customer service field are preferable
- Fresh graduates are welcome to apply
- Able to work in a fast-paced, high-intensity work environment
- Flexible and able to adapt to fast changes
- Must be able to work on rotating shifts as needed (weekdays, weekends & public holidays)
- Preferably with strong computer navigation skills and PC knowledge with typing speed of 35 WPM
- Able to join 20 days of training
At Central Operations, we “Work smarter together”, “Always add value” & “Look for trouble” – these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.
