Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us!. To know us better, check out this video https://bit.ly/3KOHSEI
foodpanda’s Central Operations is looking for a Performance Lead (Commercial Operations) (Mandarin Speaker)
SENIORITY LEVEL: Senior Level
FUNCTION: Commercial Operations
LOCATION: Southgate Commercial Centre, Kuala Lumpur, Malaysia
REPORTS TO: Senior Team Lead
WHAT YOU WILL OWN:
- Responsible in achieving sales target through sales executive performance management and proper lead distribution
- Manage a large team of sales executives through coaching, lead distribution, performance management and strong leadership.
- Supports the management team in collecting data, managing leads and providing insight
- Data Analysis in order to review and optimize sales executive conversion rate and sales
- Achieve sales targets through strong leadership and maximizing team output
- Conducts interviews, manages agent probation, performance and continuously improves conversion rates.
- Prepares daily, weekly and monthly performance reports and presents to relevant stakeholders.
- Familiar with CRM system (Salesforce, Midas & Tableau)
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:
- Bachelor and/or master's degree
- At least 2+ years of relevant experience
- Proficient in both English and Mandarin language
- Analytical and number orientated. You are process-oriented and data-driven
- Thrives in high paced, fast-moving environment and can make quick, assertive decisions
- Outstanding attention to detail, and strong organizational skills
- Highly proficient with MS Office with strong Excel skills
- Ability to work and navigate Salesforce and any other CRM tools
- Willing to take on additional task assign
At Central Operations we “Work smarter together”, “Always add value” & “Look for trouble”, these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.