About foodpanda:

foodpanda is dedicated to bringing food lovers around the world their favorite meals from curated local restaurants. Since its creation, the on-demand food delivery service has grown to more than 100,000 partner restaurants in more than 325 cities across 16 Asian and Central European countries globally. foodpanda is active in Bangladesh, Cambodia, Hong Kong, Laos, Malaysia, Myanmar, Pakistan, Philippines, Singapore, Taiwan, Thailand, Romania and Bulgaria. It belongs to Delivery Hero, a worldwide leader in the food delivery industry. For more information visit www.foodpanda.my

About Delivery Hero:
Delivery Hero is a leading global online food & groceries delivery marketplace with number one market positions in terms of restaurants, active users and orders in more countries than any of its competitors across 40 countries in Europe, the Middle East & North Africa (MENA), Latin America and the Asia-Pacific region. Delivery Hero also operates its own delivery service in 200+ high-density urban areas around the world. The Company is headquartered in Berlin and has over 21,000 employees. For more information, please visit www.deliveryhero.com

We are looking for enthusiastic individuals to join our team and implement fresh ideas to help achieve our goals. We are hiring a rockstar leader to be based in Klang Valley. You will have administrative duties in developing and implementing management strategies in the Shops Vertical (non-food) Account Management function. As a Team Lead, you will collaborate with different external and internal stakeholders to drive growth of key accounts and develop strong relationships with partners.


  • Tasked with the ownership and care of a team of Key Account Managers and Account Managers, you will be expected to support:
  • Building and nurturing relationships with key brand accounts to plan product assortment, pricing, promotions, and campaigns on foodpanda, with the aim of achieving sales targets.
  • Analyzing and presenting weekly performance metrics to management, actively participating in weekly and monthly business reviews with partners.
  • Collaborating with brands to plan monthly promotional calendars, collecting feedback, and leading post-campaign performance reviews.
  • Negotiating with partners to secure resources and drive account growth.
  • Keeping a close eye on competitors promotional campaigns and reacting quickly.
  • Developing an understanding of market dynamics, identifying trends, and supporting the team in developing strategies to grow foodpanda shops sales performance.


  • Bachelor’s Degree in Business Management, Marketing, Information Technology, or other relevant fields of study.
  • 6 years+ of work experience within a client management role preferably including e-commerce experience
  • Proven B2B sales experience would be an advantage, preferably within the areas of retail, F&B and e-commerce
  • A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn
  • A proficient communicator with experience in presenting to high-level executives
  • Experience leading a team is a must
  • Strong analytical skills with good commercial awareness and attention to detail
  • Good knowledge of MS Office and CRM software. Knowledge of Salesforce is a plus
  • Team player with good time-management skills
  • Great interpersonal and communication skills
  • Able to write and communicate in English persuasively. Ability to speak in other languages a plus

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