Hybrid San Francisco (min 1. day in office per week) 


What we are looking for
Focal Systems is expanding globally, and we are looking for a Director of Learning & Development to lead the L&D function. This is a hands-on role requiring strategic thinking and the ability to see the big picture. To be successful, you’ll need to excel at delivering impact through others and be able to deliver impact yourself. The ideal candidate will possess up-to-date knowledge of best practices in organizational learning and a strong knowledge of business practices coupled with strong leadership ability.

 

What you will do

Reporting to the SVP of Operations and collaborating with teams across multiple time zones (USA, Canada, UK, Australia, New Zealand, Poland), the Director of Learning & Development will be responsible for the strategy, execution, and measurable outcomes as it relates to Focal’s internal and external L&D programs. You will work closely with Talent Partners, HR, customers, and stakeholders to develop and continuously improve impactful solutions across the organization.

 

Responsibilities include:

  • Help the Company meet its objectives by developing & implementing high-impact L&D programs in line with business needs and priorities
  • Establish strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development
  • Conduct organizational needs analysis and create training plans to ensure that all employees have the required competencies to excel in their roles
  • Review and revise course materials to ensure they align with operating processes, procedures, and systems
  • Deliver training to various parts of the business and working with various stakeholders to coordinate and organize training sessions
  • Collect feedback on completed training to evaluate and measure results and make improvements where required
  • Source and recommend vendors and other external partners to design, develop, and/or deliver learning solutions where applicable
  • Manage the L&D budget
  • Define and lead projects focused on continuous improvement
  • Craft and communicate a clear vision for the L&D function on Product Support
  • Empower our customers, from Direct Support to Community, to achieve success with their goals by ensuring they have the training and resources they need
  • Provide agile solutions to respond to the rapidly evolving learning and performance needs of the business
  • Design a robust maintenance and continuous improvement strategy to ensure content is relevant and consistently meets the evolving needs of the team
  • Partner with Product and Engineering to ensure internal teams are prepared to effectively support new product and feature launches
  • Define, implement, and report on key performance metrics for L&D, surfacing meaningful insights to our broader Product Support organization and cross-functional partners
  • Advocate for quality improvements in our product and operational processes through effective storytelling that is backed by qualitative and quantitative data
  • Partner with the People team to enhance our career development framework for our Product Support functions
  • Ensure the Operations team is equipped to handle critical escalations, providing swift customer responses and keeping our internal teams up to speed on progress and issue resolution


What you need to be successful 

  • Bachelor's degree in Human Resources, Organizational Development, Education, or a related field (advanced degree preferred)
  • 10+ years experience in talent development with proven expertise in building, scaling and refining impactful programs, products, processes, and frameworks
  • Strong project management skills, capable of coordinating multiple learning initiatives simultaneously
  • Possess in-depth knowledge of learning theories, instructional design principles, and adult learning methodologies
  • Proficient in using learning management systems (LMS) and other e-learning platforms to deliver and track training programs
  • Excellent communication and presentation skills; able to deliver engaging and impactful training sessions to diverse audiences
  • Leadership skills, with the ability to inspire and motivate team members and learners
  • Data-driven mindset, using analytics and metrics to measure the effectiveness of training programs and identify areas for improvement
  • Adaptable and innovative; able to continuously update and evolve learning strategies to meet the changing needs of the organization
  • Possess exceptional interpersonal skills, fostering positive relationships with stakeholders and collaborating effectively across departments



Why Focal Systems

  • Strong Values & Mission: We are a tightly-knit team with an ambitious mission and a strong set of core values, which define our approach to business and have successfully guided us since inception
  • Exceptional Team: We are a team of hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time. We pride ourselves on recruiting exceptional individuals to help us redefine the state-of-the-art
  • Outstanding Partners: We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors and partners to support & advise us in our endeavors.


What we offer
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer:

  • Competitive Salary & Attractive Stock
  • Health Insurance
  • Catered lunches
  • Paid Time Off 
  • Quarterly Team Retreats
  • Education grant



Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Focal Systems’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.