Remote with travel to customers' sites Located anywhere in UK near a travel hub Permanent Full-Time
Who we are
Focal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based, deep Learning first company. Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. Focal Systems has been deployed at scale with the top retailers in the world.
What we are looking for
We are looking for a results-driven Director of Retail Consulting to advise retailers adopting Focal and lead the change management process to maximize Focal’s impact. Reporting to the VP of Customer Success, the Director of Retail Consulting will work with a portfolio of enterprise customers to maximize ROI and ensure continued alignment between key stakeholders of Focal and our customers. In addition, s/he will manage the Retail Consulting team in the UK. An ideal candidate will have extensive experience in retail consulting, change management and team leadership.
What you will be doing
Consult with our customers in retail on how to best apply Focal to improve their operations
Lead the change management process with our customers as they trial and adopt Focal
Maximize efficiency and productivity through process analysis and interdepartmental collaboration
Seek and act upon opportunities for expansion within our customers
Lead a team of Customer Success Managers/Retail Consultants in the UK
Build relationships with and secure support from key stakeholders
Work across retail functional silos (merchandising, operations, supply chain) to maximize the value of Focal-generated data
Be the voice of the customer to help guide the Focal product roadmap and prioritization
Proactively address barriers to success
Understand the customer's business, define success criteria, and build plans to exceed expectations
What you need to be successful
8+ years professional experience in retail consulting or change management, ideally within grocers
Ability to forge relationships with VP and C level executives
Understanding of key success factors, trends, and strategies in UK grocery
Proven ability to plan and manage the operational process for maximum efficiency and productivity
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
Great understanding of account management and customer success OKRs, KPIs & ROI
Excellent communication, presentation, and demonstration skills
Ability and desire to work independently in an unstructured environment in locations remote from company HQ
What we offer
We care deeply about the health, happiness, and wellbeing of all of our employees. We offer: