About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity  

This position will focus on retaining and growing a defined portfolio of customer accounts. Responsibilities include a regular review cadence with each customer to talk through search performance, enhancement opportunities, recommended changes to strategy and investment, etc. As a seasoned customer-facing insights professional, it is critical to be self-motivated and completely customer-centric. 

What You Will Do: 

  • Use SKU Ninja data to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers. 
  • Identify customer issues threatening customer retention, and provide the support necessary to retain and make them successful. 
  • Collaborate with internal and external stakeholders to align insights and establish key recommendations to enhance our value to the customer, leading to subscription retention and expansion.  
  • Prepare presentations that reflect the results of the data analysis for appropriate management/staff in a timely manner. 
  • Connect and consult with existing customers in your portfolio on a regular cadence. 
  • Effectively manage customer catalogue performance, communication and overall account goals for 7 customers at a time on average.   
  • Develop deep, trusting relationships with our top clients through proactive communication regarding the value of our services and software.  
  • Execute strategic recommendations for each customer and document our effectiveness to enhance customer ROI. 
  • Work closely with the Customer Success and Sales representatives to ensure all onboarding and success criteria are being met during the customer’s lifecycle. 

Who You Are: 

  • Customer management/Service experience in a CPG or retail sector 
  • You have a background in statistics, and a strong aptitude for storytelling through data 
  • The ability to present ideas with conviction 
  • Technological savvy and the ability to quickly learn and demonstrate new technology 
  •  Willingness to learn in a fast-paced environment 
  • Exceptional communication skills and professional presence 
  • Superior skills in data analysis, manipulation and design 
  • Strong collaborative skills and positive orientation to a team 
  • Extensive experience with Excel and PowerPoint 

Working at Flywheel

We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture.
  • We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
  • Flexible vacation time
  • Great learning and development opportunities
  • Benefits that help you live your best life
  • Parental leave and benefits
  • Volunteering opportunities
  • If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
  • Learn more about us here: Life at Flywheel

The Interview Process:

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
 
Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Inclusive Workforce

At Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.
 
Flywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.
 
Please note, we do not accept unsolicited resumes from 3rd party Recruitment Firms. 
 
For more information about what data we collect and how we use it, please refer to our Privacy Policy.
 
IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.
 
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