What You’ll Do

  • Daily support of end users with questions, concerns regarding usage of the system and delivering prompt resolution to the questions and concerns
  • Maintain users, roles, profiles, security settings, and loan setup settings
  • Create workflows, input forms, custom fields, documents, business rules
  • Develop, manage and maintain training documents/job aides
  • Perform system analysis to determine the impact of proposed solutions
  • Making recommendations on system changes and optimizations
  • Lead the process for creating new Encompass functions/capabilities

Your Superpowers 

  • Client Focus: You possess a passionate drive to delight our clients and offer unique solutions that deliver on their expectations. You are adept at relationship management and know how to create emotional engagement with people and help buyers consider new ideas.
  • Analytical and Critical Thinker: You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutions. You leverage data manipulation and forecasting whenever possible to quantify the reach, impact and effectiveness of marketing campaigns
  • Collaborative: You partner effectively with internal clients and colleagues, to drive our ‘winning together’ culture and execute on our common goals
  • Communicative: You develop and deliver multi-mode communication to share ideas, learn from each other, and keep each other informed about problems, opportunities, progress and solutions
  • Action Oriented: You seize opportunities, take on tough challenges and drive ideas and plans forward with a sense of urgency, high energy and enthusiasm. You are able to pivot to solution focus and inspire others to do the same
  • Learning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
  • Driven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare you
  • Work Excellence:You are conscientious with the consistency and quality of deliverables. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through
  • Flexible: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together
  • Resourceful: You find ways to get things done efficiently and effectively to accomplish goals and redefine what is possible 

 

Apply for this Job

* Required