Founded in October 2015, with headquarters in Seattle, WA, FlyHomes is a real estate and fintech company focused on making home buying seamless, transparent, and fun. Since the  then, FlyHomes has continued to rapidly scale its team, focusing on helping buyers across Seattle, San Francisco Bay Area, Chicago, and new emerging marketplaces to purchase more than $300M in homes annually.

About the job:

As a Client Advisor you will be the face of FlyHomes to our clients.  You will instill a sense of confidence in the company, our people and our process.  As the customer's main point of contact, you will identify and quickly address any issues that arise to maintain our best in class standard of customer satisfaction.  By interacting with customers on a day-to-day basis you will identify insights that will inform FlyHomes strategic roadmap. This job is demanding but incredibly rewarding!

Roles & responsibilities:

  • Work with the local FlyHomes leadership team to develop client success plans and ensure a flawless experience throughout the entire home buying and/or selling process
  • Ensure Client satisfaction in every interaction with throughout the home buying process, quickly identifying and preemptively addressing issues that arise to maintain best in class customer satisfaction
  • Onboard clients and serve as their main point of contact throughout the customer journey
  • Identify and return important customer insights to the leadership team, leveraging this information to advise on product roadmap and business strategy.
  • Develop and iterate on a playbook of best-practices that can be leveraged across markets

Job requirements:

  • Master's or Bachelor's degree in relevant field of study
  • 3+ years of customer service, sales, or customer operations experience a plus
  • Attention to detail combined with creative problem-solving skills
  • Excellent communication and interpersonal skills, with strong ability to persuasively communicate recommendations  
  • Confidence and strong preference for data-driven decisions
  • Entrepreneurial spirit, and ability to thrive in a fast-paced startup-up hustle environment
  • Strong organizational, project management, and time management skills

Benefits:

  • Competitive Salaries
  • 401(K) plus company match
  • Medical/dental/vision/Life insurance policies to fit your needs ( Full time employees)
  • Commuter benefits
  • Flexible vacation policy; work hard and take time off when you need it

FlyHomes, Inc. is an equal employment opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.

FlyHomes, Inc. also participates in  E-Verify. Upon hire, FlyHomes, Inc. will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at FlyHomes are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.