Customer Service & Social Media Lead

We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.

We are looking for a Customer Service & Social Media Lead with 3 years of experience to join our team. Working alongside our VP of Customer Service & Delivery, Pamela, you will be responsible for managing a team of agents / social media specialists that handle our customer inquiries and interactions across all of our social media platforms (Facebook, Twitter, Instagram, etc). It is imperative that  you ensure the utmost level of customer service is delivered, by monitoring KPIs and by providing coaching and training to the team. Working cross functionally with our Customer Service & Delivery teams, you will be the go-to person for all matters related to Social Media. 

Many career paths can prepare you for this life-changing opportunity, but preferably, you’re highly skilled in:

  • Managing priorities and coordinating activities;
  • Working with Microsoft Word, Excel, and other similar tools;
  • Effectively communicating in English and French, both verbal and written;
  • Working in the Travel Industry; 
  • Working knowledge of customer service industry is an asset;
  • Proven past experience and ability to manage social media accounts;
  • Remaining organized and on task, with the ability to prioritize needs in a fast-paced and ever changing environment.

* Please note this position is in Montreal, Quebec. 

Show us your drive and join our team!

Check us out https://flighthubgroup.com/careers


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