UNCAGE YOUR AMBITION as a Business Analyst
We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a Business Analyst with 3+ years of experience to join our team. Working alongside Pamela, our VP of Customer Service & Delivery, you will be responsible for the implementation and optimization of all processes, services and systems within the Customer Service & Delivery department. You will be tasked with analyzing operational issues and making recommendations, in order to define solutions for our customer centric operations. Participate and lead multifunctional team meetings, while tracking completion steps to meet deadlines, and produce follow-up reports on the progress of ongoing projects.
Many career paths can prepare you for this life-changing opportunity, but preferably, you’re highly skilled in:
- Process improvement, with strong analytical and problem solving skills;
- Creating process maps from A to Z, from our current to desired process;
- Working with Microsoft Word, Excel, and Visio, or other similar tools;
- Managing priorities and coordinating activities, with excellent leadership skills;
- Strong communication skills in English, both verbal and written;
- Identifying the best start-up strategies and implementing them, while leading projects to completion;
- Adapting in a fast-paced technological environment, while meeting deadlines.
* Please note this position is in Montreal, Quebec.
Show us your drive and join our team!
Check us out https://flighthubgroup.com/takeoff