UNCAGE YOUR AMBITION as a Communication & Content Specialist
We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and, whereas the pandemic may have slowed us down a little, we are coming back even stronger. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a Communication and Content Specialist with 8 years of experience to join our team. In this role, you will be working alongside Pamela, our VP of Customer Service & Delivery, and acting as the primary source to ensure our teams have the most updated and recent information on policies and procedures, related to Customer Service & Delivery. You will be supporting the effective deployment of our new documentation tool while creating accessibility of all key documentation to our agents. It is imperative that all content created is dynamic, simple and intuitive to use; while remaining standardized and structured. You will be the go-to person for our training teams, in regards to their content, while evaluating on-going needs for improvement on communication processes.
Many career paths can prepare you for this life-changing opportunity, but preferably, you’re highly skilled in:
- Managing priorities and coordinating activities;
- Working with Microsoft Word, Excel, and other similar tools;
- Effectively communicating in English, both verbal and written (French considered an asset);
- Working knowledge of the telecommunications industry is an asset;
- Remaining organized and on task, with the ability to prioritize needs in a fast-paced and ever changing environment.
* Please note this position is in Montreal, Quebec.
Show us your drive and join our team!
Check us out https://flighthubgroup.com/takeoff