UNCAGE YOUR AMBITION as a Customer Service Trainer
We are FlightHub, an ambitious group of people that created Flighthub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and we’re not stopping there. We dream big, pursue passionately and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We're looking for a Trainer with 3 years of experience. Working alongside our Manager of Training and Development, Olivier, you would play an integral role in designing and developing training and support material according to the existing curriculum as well as assisting new trainees during their early experience with live service cases. You will also be conducting role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management) Conduct and contribute to the evaluation of our customer service agents and identify areas of improvement in our service quality and procedures.
Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:
- Airline travel training and development;
- Using various GDS; such as Amadeus, Apollo, Sabre or Galileo;
- Delivering exceptional customer service;
- Oral and written communication;
- Experience managing ticketing processes
- Ability to adapt in a fast-paced environment with constant changing needs and policies with poise and composure.
Show us your drive and join our team!
Check us out careers.flighthub.com