UNCAGE YOUR AMBITION as a Quality Assurance Specialist
$16/h - $18/h
We are FlightHub, an ambitious group of people that created Flighthub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and we’re not stopping there. We dream big, pursue passionately and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We're looking for Quality Assurance Specialist with 3+ years of experience. Working alongside Pierre, our Director of Customer Service, you will use voice and data monitoring to evaluate, communicate, identify, develop, document, or apply Quality Assurance Standards and support agents through coaching sessions, performance improvement plans and implement effective solutions. Through a commitment to continuous improvement, you will ensure that all productivity and customer service objectives are met or exceeded.
Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:
- Oral and written communication and coaching skills (required to interface effectively with staff, management);
Communicating in French and English, written and orally;
- Exceptional customer service delivery;
- Call Center monitoring;
- Excellent analytical and listening skills;
- Ability to organize and prioritize workload;
- High proficiency in Microsoft Office applications with solid skills in Excel, analytical, organizational, time management and diplomatic skills are also essential.
Show us your drive and join our team!
Check us out careers.flighthub.com