UNCAGE YOUR AMBITION as a Senior Escalation Specialist
$19/h - $23/h
We are FlightHub, an ambitious group of people that created Flighthub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and we’re not stopping there. We dream big, pursue passionately and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We're looking for Senior Escalation Specialists with 2+ years experience. Working alongside Jessica, our Call Center Manager, you would play an important role in supporting our client’s happiness and satisfaction with their service. While maintaining exemplary professionalism and service, you would be tasked with efficiently handling and resolving complex customer issues. Like any other fast-paced, high-performing organization, we require that our escalation specialists work rotational shifts between mornings, evenings, overnights, and weekends.
Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:
- Operating a GDS system (Amadeus, Sabre, or equivalent);
- MS Office;
- Communicating with clients and different industry stakeholders to resolve escalated issues;
- Answering technical or complex travel inquiries via telephone and email;
- Current airline fare rules and applying updates and changes as needed;
- Excellent problem solving skills
- Teamwork, to collaborate with various teams and provide exceptional customer service that best represents our brand.
- Fluent in English and French
Show us your drive and join our team!
Check us out careers.flighthub.com