UNCAGE YOUR AMBITION as a Trainer
We are FlightHub, an ambitious group of people that created Flighthub and Justfly. Our brands have grown to become two of the top ranked travel agencies in North America. We now serve over 3 million customers per year, totaling 3 billion dollars in sales, and we’re not stopping there. We dream big, pursue passionately and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We're looking for a Trainer with 3+ years of experience. Working with Olivier, our Training & Development Manager, you would have the opportunity to train our next generation of customer service professionals and be a key member of the Education and Development team. Working alongside the Training Content team, you will facilitate the on-boarding and training of new service agents. By designing and developing our training material according to the existing curriculum, you will ensure efficiency in the process! Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management) and create, maintain, and document student training progress so our agents are ready to hit the ground running and provide outstanding customer support to our clients.
Many career paths can prepare you for this life-changing opportunity, but preferably, you're highly skilled in:
- Airline travel training and development;
- One or more GDS (Amadeus, Sabre, Apollo or Galileo);
- Customer service (preferably in a customer service center environment);
- Airline ticketing;
- Verbal and written communication in English and French.
Show us your drive and join our team!
Check us out careers.flighthub.com