Back to jobs
New

Sr. Global Operations Associate - Ocean FCL

Milan

About Flexport: 

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Your responsibilities as a Senior Global Operations Associate - Ocean FCL Operations include, but are not limited to, the following: In the ocean team you will seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, and warehouses. You will act as the primary point of contact for internal and external escalations.

Responsibilities:

  • Be the “front line” in ensuring the highest standard of Flexport quality: shipments move on-time and exceptions are handled appropriately. In addition, supporting your team in mid to high escalations, high complexity movements, delicate communication, and other tactical touch points.
  • You will also support the manager in guiding the team to improve and deliver great performance, including data quality and shipment milestone timeliness; at the same time ensure your work satisfies internal KPIs and SLAs that demonstrate quality delivery.
  • You will follow standard operating procedures (SOP) and support in building scalable operational infrastructure and procedures to ensure the delivery of the highest levels of efficiency and productivity for your customers. You will continuously look for opportunities to improve them.
  • You will personally represent Flexport’s value proposition by leading business implementation and shipment execution for new clients and opportunities.
  • You will act as the primary point of contact for internal and external escalations, making sure to solve client issues quickly and ensure smooth operations at origin/destination and escalate issues as needed. You will always be acting in the best interest of the company by avoiding leakages and ensuring cost conscious behavior.

Overall, your team will:

  • Seamlessly coordinate day-to-day logistics operations with internal and external partners such as steamship lines, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, and trucking.
  • Execute the end-to-end movement of freight shipments within a regional network (both imports and exports), including intermodal movements.

Our expectations:

  • 2.5-3+ years of experience in freight forwarding, logistics / supply chain, or ocean carrier operations (ocean freight knowledge is a strongly preferred)
  • Fluent in English and Italian (other European languages are a plus)
  • A successfully completed apprenticeship or a BA/BS degree in Logistics, Supply Chain, or Business is a plus
  • Able to adapt to new technology and can thrive in a fast paced environment
  • Effective time management. Be able to properly prioritize and manage a large volume of tasks and commitments 
  • Hands-on, process-oriented, structured thinking with strong problem-solving capabilities 
  • Excellent communication, interpersonal and organizational skills
  • Ability to effectively build feedback loops within the team, for a product, or service
  • Teamwork and relationship building
  • A client service mindset; you are obsessed with client satisfaction, and strive to investigate and troubleshoot the client’s problem
  • Designing and optimizing processes
  • Problem-solving capabilities: Building consensus among people with differing opinions
  • A “compliance first” attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

What's in there for you: 

  • An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment 
  • 22 vacation days, additionally paid permits and time off, canceled holidays and ROL 
  • Lunches compensation up to 12 euros / days
  • Health Insurance & Life  insurance
  • Statutory pension contributions 
  • Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members
  • Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success
  • Hybrid work arrangements offer you the flexibility of working from home with the collaboration of in-office days
  • Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members.
  • Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child. 

#LI-hybrid

 

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Create a Job Alert

Interested in building your career at Flexport? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

By clicking the "I Accept" button you expressly make the following representations and warranties and give your consents as described below:

Flexport collects and processes your personal data for the purposes of managing Flexport's recruitment related activities as well as for organizational planning purposes globally. Consequently, Flexport may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment. 

Flexport does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, Flexport has international sites and uses resources located throughout the world. Flexport may from time to time also use third parties to act on Flexport's behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within Flexport group of companies as well as to third parties acting on Flexport's behalf, including also transfers to servers and databases outside the country where you provided Flexport with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. 

Select...

Voluntary Demographic Questions

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Completing this survey is optional, but we hope that you will choose to answer. All responses are kept private and will not be used during the hiring process in any way.

Select...
Select...
Select...