Help us better clients’ claims experience

Join us on our mission to revolutionize the cargo insurance industry and enhance the claims experience for our customers! Our dynamic and rapidly growing team is seeking a highly motivated candidate to join our team. As a member of our team, you will have the opportunity to work on innovative projects and utilize cutting-edge technology to streamline the claims process for our clients. This is a rare opportunity to be a part of a company that is not only disrupting the cargo insurance industry but also making a positive impact on the customer experience. Don't miss out on this chance to take your career to the next level and make a real difference in the industry.

The opportunity:

The Claims Associate will be responsible for assisting the claims department with the investigation, assessment, and resolution of cargo insurance claims using the latest technology and digital tools. This individual will work closely with the claims team to ensure that all claims are handled in a timely and efficient manner, and that clients receive the best possible service.

You will:

Assist with the investigation and assessment of cargo insurance claims using digital tools and technology
Communicate with clients, underwriters, and other stakeholders through digital channels, such as email and chat, to gather information and provide updates
Review and process claim documentation, including bills, invoices, and other supporting materials, using digital platforms
Ensure that all claims are handled in accordance with company policies and procedures
Collaborate with other departments, such as underwriting and risk management, to ensure consistency and alignment across the company
Keep accurate and detailed records of all claims and their status using digital systems
Stay up-to-date with industry developments and regulations to ensure compliance
Continuously improve processes and procedures to increase efficiency and effectiveness using technology
Provide support to the senior claims manager and the claims team as needed

You should have:

Bachelor's degree in a related field
Minimum of 1-2 years of experience in cargo insurance claims or related field
Strong organizational and time-management skills
Excellent communication and interpersonal skills
Strong analytical and problem-solving skills
Knowledge of cargo insurance policies and procedures
Familiarity with cargo insurance technology and digital tools
Strong understanding of risk management principles
Ability to work independently and handle multiple tasks in a fast-paced environment
This is a full-time position based in our head office, and offers a competitive salary, benefits package, and opportunities for advancement within the company.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make it easy and accessible for everyone. We’re shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, we’re experiencing record growth and are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Worried about not having any logistics experience?

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

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