Global Customs Lead

We are reinventing global trade.


We believe global trade can move the human race forward. That’s why it’s our mission to make global trade easier for everyone. We aim to do this by building the Operating System for Global trade - a strategic model combining advanced technology and data analytics, logistics infrastructure, and supply chain expertise. We are a licensed freight forwarder and customs brokerage built around a modern technology stack. We help some of the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet.


The Customs team is focused on building automation through technology and ensuring that clients stay compliant - from strategy to execution. This is a position for hard-working, driven, detail-oriented professional who is looking to develop their career in the international trade industry. You'll be working alongside and learning from some of the smartest people in the logistics industry as we challenge the status quo and reduce the friction in global trade. As our Global Customs Lead, you will help lead our Customs Brokerage Team to ensure client success. Ready to challenge the status quo? Keep reading!

What you’ll do:

  • Manage a Global Customs Team of five to ten brokers.
  • Educate and monitor US import/export regulatory requirements to team members concerning the rules and regulations of the 19CFR.
  • Work as the bridge between clients, US Customs and Border Protection (CBP), and Participating Government Agencies (PGA’s).
  • Partner across adjacent teams, including freight operations and Sales to coordinate any required client integrations during onboarding.
  • Design, audit and continuously improve SOPs.
  • Identify and collaborate with internal stakeholders in the development of key operational efficiencies through automation.
  • Own all aspects of managing and growing the Customs Brokerage organization in terms of day to day operations, account growth, and workload balancing.

You should have:

  • U.S. Customs broker license
  • BS/BA Degree and approximately 4 or more years of related work experience in the industry.
  • Experience leading a team to success. 
  • The ability to recommend and drive decisions while ensuring compliance with customs regulations, rules, and policies.
  • Excellent information seeking skills and drive to make things happen.
  • The ability to understand challenges or underlying concerns, share ideas, and develop effective responses.
  • The ability to recommend and drive decisions while ensuring compliance with customs regulations, rules, and policies.
  • Must have an analytical background and problem-solving skills.
  • Must have strong mindset towards advancing programs using emerging technologies.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it


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At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated, and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants seeking employment will receive consideration regardless of race, color, religion, sex, creed, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Diversity, Equity, Inclusion and Belonging are important to us and therefore we are continuously working to track, measure and improve our hiring efforts. Part of this is inviting applicants to self identify which allows us to comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

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