Flex is a growth-stage, NYC headquartered FinTech company that is creating the best rent payment experience. It’s hard to believe that it’s 2024 and paying rent on time is expensive, inflexible, and difficult. We’re here to change that! Flex enables our users to pay rent throughout the month on a schedule that better fits their finances and budget. Our mission is to empower as many renters as possible with flexibility over their most significant recurring expense. After deliberately keeping a stealth profile as we built up unprecedented investor support and an enthusiastic user base, we are looking for motivated individuals to help us keep our mission growing. Will you be a part of the team?

About the role

This role will manage product compliance ongoing initiatives and changes and ensure that all products meet regulatory standards and requirements. This role requires extensive knowledge of product compliance regulations and the ability to collaborate across multiple departments. The successful candidate must have outstanding communication skills, an ability to anticipate and deliver on the needs of a fast-paced and innovative business, and the flexibility to simultaneously manage a wide range of projects.

This role is responsible for performing a variety of duties to assist Flex with compliance of internal policies and procedures as well as applicable laws, and regulations. Accordingly, this role will also assist the business in performing risk management activities, developing, and enhancing controls to reduce risk across the company. The ideal candidate will be organized, self-motivated, and have strong analytical skills, as well as well-demonstrated relationship building skills and the ability to communicate and present information to all levels of management.

This role is hybrid with on-site expectations of 2-3 days per week in our New York Headquarters; however we are open to remote candidates in Utah. 

What you’ll do

  • Oversees the implementation of necessary changes to business processes, systems, or programs in accordance with lending laws and regulations. 
  • Partner closely on all aspects of the business including product, Marketing customer success, operations
  • Maintains a strong knowledge of applicable lending laws, rules, and standards to recommend corrective actions within business practices. 
  • Work directly with the business and broader Legal and Compliance team to help drive money movement compliance across existing and future products. 
  • Aid in the development of business operations policies/procedures and ensure implementation of compliance processes with the operations team, as well as other functional and business units.
  • Work with Product Advisory and Compliance Operations to help evaluate the regulatory environment and implement changes across products. This will often involve work with internal teams as well as outside counsel.
  • Assist in designing innovative financial products to ensure compliance with applicable laws and regulations, including payment network rules, card association rules, and consumer protection laws.
  • Advising product team on how to implement regulatory requirements in a customer-oriented way while fully adhering to regulatory requirements
  • Assist in developing, maintaining, and implementing compliance policies that clearly set forth legal and regulatory requirements to which Flex Credit Risk team must adhere
  • Conduct thorough reviews of all marketing materials, including presentations, brochures, websites, and social media content, to ensure compliance with relevant regulations and internal policies.
  • Independently manage all phases of compliance projects and other ad-hoc requests with limited supervision

Key qualifications

  • Minimum of 4-8 years in regulatory compliance, or relevant legal field, with experience in banking compliance 
  • Bachelor’s or higher degree
  • Certified Regulatory Compliance Manager (CRCM) preferred
  • Experience in fintech bank partnership model preferred
  • Working knowledge of federal consumer protection laws and regulations to include but not ECOA, TILA, FCRA, FDCPA, SCRA/MLA, GLBA, UDAAP, and Fair Lending
  • Working knowledge of consumer lending and/or payment operations 
  • Excellent oral and written communication skills 
  • Adaptable and able to work in a changing environment

The national pay range for this role is $118,000-$140,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.

Life at Flex:

We understand that it takes a diverse team of highly intelligent, curious, determined, empathetic, and self aware people to grow a successful company. Our HQ is located in New York City, but we have employees located throughout the US, Australia, and South America. We are growing quickly, but deliberately, with a focus on building an inclusive culture. Our dynamic team has incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We offer many employee benefits. For full time, U.S. based employees we offer:

  • Competitive pay
  • 100% company-paid medical, dental, and vision
  • 401(k) + company stock options
  • Unlimited paid time off with a PTO minimum + 13 company paid holidays
  • Parental leave 
  • Flex Cares Program: Non-profit company match + pet adoption coverage
  • Free Flex subscription

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