Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.

The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.

Responsibilities

Follow script and guidelines on each and every phone call.
Master Power Tracks and use appropriately.
Ensure phones are not left unattended during scheduled shift.
Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

Outstanding interpersonal and communication skills.
Previous experience in a call center, retail or customer service is preferred.

Benefits

Health insurance
Dental insurance
Vision insurance
Paid time off
401(k)
401(k) matching
Flexible spending account
Professional development assistance
Life insurance
Employee assistance plan
Disability insurance
Paid training
Flexible schedules

Pay $20 / hour + bonus based on performance

At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

We are an Equal Opportunity Employer

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