The Flatiron School is seeking an Operations Coordinator, Career Services to join our rapidly growing team!

 

At Flatiron School, we're changing education. For more than five years, we've been teaching amazing people how to code, and helping them find jobs.

 

The Career Services team is responsible for ensuring our graduates have the support necessary to be successful in the job search process after graduation. Getting a job can be hard, so our Career Services support students every step of the way. Career Coaches counsel students one-on-one to set career goals and provide guidance in the process, and also educate students on important job search topics like networking and interviewing best practices. That’s how we support the school’s overall 97% job placement rate.

 

The Operations Coordinator, Career Services will use his/her experience in process documentation, implementation, attention to detail, and analytical skills to support a large and growing team of Career Services professionals to ensure an excellent student experience, and achieve outstanding student outcomes. In order to ensure a consistent, high-quality student experience, the Career Coaching team follows a significant number of high-stakes, complex operational processes – from data collection to student interventions. The Operations Coordinator has experience in, and enjoys, maintaining manual reporting on all processes with integrity, while being nimble enough to accommodate non-standard scenarios, and providing visibility into all Career Services Data. 

 

The team is growing quickly and the Operations Coordinator will be excited about maintaining processes that will work well for our current size and scope while working with the rest of the operations team to identify improvements to support a future with many more coaches, campuses, and programs. As we scale, the Operations Coordinator will know how to be scrappy and plug a hole in our existing ship, and will use their unique POV to advocate for when to build a new ship altogether.

 

The Operations Coordinator, Career Services will:

  • Manage data collection and documentation procedures, ensuring the integrity of our outcomes reporting, and properly communicating student progress with a variety of stakeholders

  • Maintain an error-free CRM of our graduates and placements data

  • Document all current, and new processes 

  • Help create reports on performance and progress towards goals, including placement rates, time to placement, and student satisfaction

  • Maintain processes that support coaches, and their students, in adhering to Career Services policies

  • Execute processes that enable information exchange between systems

  • Help execute outcomes reports, collaborating with internal and external stakeholders

  • Monitor student compliance with the requirements for our Money-Back Guarantee

  • Provide data on financial performance and capacity planning, and make recommendations based on the analysis

 

A successful Operations Coordinator, Career Services has/is:

  • 2+ years of work experience

  • Strong fluency in Microsoft Excel, including experience cleaning and analyzing large data sets

  • Experience with CRMs

  • Process-mapping experience

  • Playbook development experience 

  • Excellent organizational skills and attention to detail

  • Ability to project manage cross-functionally

  • Tenacious and flexible and can pursue the goal in front of them, pivoting quickly as needed

  • Tactical and knows how to get things done quickly and efficiently

  • Good judgment – contextualizes decisions using frameworks, precedents, and goals, and determines the most appropriate path forward based on this information

  • Bias for action – analyzes what works and what doesn't and takes action based on findings

  • A role model for Flatiron values: Be Scrappy, Make No Little Plans, Work Together, Radiate Positivity, Pursue Mastery

 

About Flatiron School

Flatiron School teaches passionate, creative people how to code. We’ve been teaching since 2012, and now we’re developing software and programs to bring our successful curriculum to more students. We are more than just a school — we are a team of mission-driven individuals trying to align education with reality. Over our five years as a school, we’ve helped over one thousand students learn to code and launch careers in tech. To achieve these outcomes, we’ve never let ourselves stop growing – we’ve constantly iterated on our curriculum, evolved our teaching techniques, and created technology to improve our students’ learning experience.

 

For the next step in our growth, Flatiron School has joined the WeWork family. In WeWork, we’ve found a partner who shares the mission we’ve had since the beginning: to enable passionate people to learn the skills they need to pursue careers and lives they love. And that mission won’t change. As part of WeWork, we look forward to working together to expand our in-person and online programs and further increase accessibility to our transformative education. 

 

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