Flash is revolutionizing urban mobility. We are changing how people move around cities by developing and deploying a smart, fun and environmentally-friendly transportation system. Headquartered in Berlin, but with mostly-autonomous local teams distributed across major European cities, we are starting by launching a fleet of next-generation electric kick-scooters.

And this is only the beginning. Flash is one of the fastest growing global tech start-ups, with the bold ambition of improving people’s lives through safe, convenient, affordable and comfortable mobility.

Come join our team, be part of this exciting journey, help to build a more sustainable future! 

Position

As Head of Operations, you will own build and lead the operations team in the Nordics during the launch and scaling phases. You will collaborate with a dynamic group of individuals from a variety of departments to ensure that our scooters fulfilling their purpose in improving the lives of their users. You will get to hire and lead a team of talented individuals, while defining the standards and processes for the country operations teams.

Responsibilities

  • Own the strategy and implementation of all the Operations processes in the Nordics (Sweden, Norway & Denmark)
  • Coordinate a team of city managers in the country Nordics (Sweden, Norway & Denmark)
  • Report directly to the region’s Manager and local reference for the Global Operation team in Berlin
  • Recruit, select, orient, coach and motivate the OPS teams in the Nordics
  • Responsible to guarantee the best OPS practice in the country for the core operations of repair and distribution of the scooters

Requirements

  • Be obsessed with guaranteeing the best customer experience
  • You are challenge-oriented, self-starter, and flexible.
  • You are eager to learn and willing to take on ownership while radiating positivity and showing a “can-do” attitude.
  • Strong Leadership skills and experience in leading teams
  • Excellent communication skills
  • Strong decision making and problem solving skills
  • 5+ years Proven work experience in Operations in highly competitive environment, preferably in Mobility or Delivery or 3+ years in top management consulting firm
  • Advance MS Office user, SQL is a strong plus
  • English at a fluent level both written and spoken, knowledge of the local languages in the Nordics a big plus

What We Offer

  • The opportunity to revolutionize urban mobility and change cities for all of us
  • Professional and personal growth building one of the fastest growing startups of 2019 with a very experienced team of entrepreneurs
  • A rapid environment where autonomy, fast decision making and learning by trying is key
  • Working together in a team of the best in their fields from top companies around the world


Ready to undertake your next big thing? Awesome! We look forward to talking with you.  

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