Flash is revolutionizing urban mobility. We are changing how people move around cities by developing and deploying a smart, fun and environmentally-friendly transportation system. Headquartered in Berlin, but with mostly-autonomous local teams distributed across major European cities, we are starting by launching a fleet of next-generation electric kick-scooters.

And this is only the beginning. Flash is one of the fastest growing global tech start-ups, with the bold ambition of improving people’s lives through safe, convenient, affordable and comfortable mobility.

Come join our team, be part of this exciting journey, help to build a more sustainable future! 

Responsibilities

  • Provide quality technical support to our growing customer and operations base
  • Investigate, assess, and solve technical and operational issues and see through to resolution
  • Work proactively to provide updates to our customers by providing progress updates on outstanding queries
  • Escalate severe cases to appropriate teams for a deeper-dive, as needed
  • Create regular reports and provide updates on issue resolution and case status resolution to appropriate teams, as needed
  • Submit documented bugs and feature requests arising from customer and operations issues
  • Help to build and maintain “best practices” and self-solve guides enabling customers to solve their own issues

Requirements

  • Degree or Certificate in Computer Science, Information Technology, or related field
  • Excellent written and verbal communication skills in English (a second language is highly beneficial)
  • Knowledge of mobile platforms, i,e. iOS, Android
  • Basic understanding of HTML/CSS and SQL
  • Strong time-management skills
  • Excellent customer service skills and pride in providing a high level of service

Nice to have:

  • Experience working in tech support related to e-commerce
  • Enthusiasm for e-scooters and making our cities more liveable
  • Experience working in the mobility sector

 

What We Offer

  • The opportunity to revolutionize urban mobility and change cities for all of us
  • Professional and personal growth building one of the fastest growing startup of 2019 with a very experienced team of entrepreneurs
  • A rapid environment where autonomy, fast decision making and learning by trying is key
  • Working together in a team of the best in their fields from top companies around the world

 

Ready to undertake your next big thing? Awesome! We look forward to talking with you.  

Your application and personal data will be collected by LMTS Germany GmbH. 

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