Company Overview

Flagship Pioneering conceives, creates, funds, and develops first-in-category life sciences companies. Since its launch in 2000, the firm has applied its hypothesis-driven innovation process to originate and foster over 75 scientific ventures, resulting in $19 billion in aggregate value and 500+ issued patents. Since inception, Flagship has capitalized its growing portfolio with nearly $1 billion coming from $2.5 billion of aggregate investor capital committed.  

Flagship’s Digital Ecosystem

Flagship is driving innovations in how it manages and supports its growing portfolio of companies, including the development of a new cross-portfolio Digital and Data team.   Flagship believes that the sophisticated use of modern digital and data technologies is a strategic differentiator for companies, with the potential to significantly alter their productivity, market position and long-term success.

The Mission

The Flagship Ecosystem presents a compelling opportunity for impact-focused technology professionals for a number of reasons:

  • Flagship’s companies create medicines that save and improve the lives of patients. Moreover, the companies in the Flagship network have the potentially to dramatically change disease treatment, healthcare, and sustainable agriculture on a global scale.
  • The Flagship network is composed of new and growing companies with widely varying needs that span all aspects of technology, presenting incredible opportunity for learning and development.
  • Flagship creates new companies that operate without the burden of legacy systems or technical debt. Individuals that understand the technical opportunities and challenges in company growth will have the opportunity to influence and shape the trajectory of dozens of companies, with broad impact.

To deliver on this mission, Flagship seeks individuals who have a proven track record of solving enterprise-scale challenges while thriving in a dynamic startup culture. 

Position Summary

The primary mission for the IT Services Lead, a new role at Flagship, is to oversee the delivery of IT services and capabilities to Flagship early-stage companies based in our new, state of the art facility at One Kendall Square (OKS).  You will be our in-house expert on our IT support services, end user computing devices (Mac & PC), and SAAS productivity tools while working closely with our managed services providers to oversee the quality of the services they deliver to our end users. 

The IT Services Lead reports to the Flagship Vice President of Information Technology.   

In addition to the OKS site responsibilities, you will also leverage your extensive experience in developing and delivering materials to support the adoption and use of IT products and services across all Flagship early stage (“Enterprise”) companies; ensuring these products and services are applied and used by our end users to improve the financial success, launch velocity, and productivity of Flagship’s early stage portfolio.

Key Responsibilities:

For the One Kendall Square facility:

  • Oversee the delivery of IT services, provided by our 3rd party managed services providers; acting as the first level escalation point for services issues
  • Develop relationships with site stakeholders and end users
  • As needed, develop and maintain relationships with our managed services providers, software providers, and hardware vendors
  • Plan and coordinate the IT aspects of Flagship company moves, into and out of the OKS site
  • Plan and conduct IT on-boarding and training for new employees
  • Establish on-going approaches to understand company/user IT requirements and needs, communicate best practices, monitor performance of services, and communicate updates and changes to the IT platform

For the Flagship Enterprise companies:

  • Become an expert in the use of our core IT applications and tools
  • Develop and deliver (in-person and digital) materials and content supporting the adoption and use of our IT systems
  • Plan and conduct IT on-boarding and training for new employees
  • Develop and maintain relationships with stakeholders (as needed) at Flagship Pioneering and across other the Flagship Enterprise companies to better understand the user community’s technical and adoption needs

 Qualifications

  • 5+ years of hands-on experience in technical customer support, end-user training, and employee enablement
  • Strong customer service skills, teaching ability and a knack for problem solving
  • Experience developing and delivering technology documentation and training materials
  • Proven relationship building and vendor management experiences
  • Experience managing small/medium technology projects; experience managing IT aspects of facility moves and buildouts preferred
  • Experience using and supporting common SAAS applications; e.g. Microsoft O365, Slack, Zoom, Confluence, Egnyte, etc.
  • Experience supporting common end user computing devices; e.g. PC, Mac, iPhone, iPad
  • Friendly, communicative, collaborative approach and style

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