At Fixd Repair we are on a mission to make homeownership easier and worry-free by revolutionizing the way homeowners take care of their homes and help them leave the worries of costly repairs and frustrating warranties behind.

If you are experienced as a residential Plumbing technician, excel at diagnosis and maintenance, and are looking to get out of a field service position our Plumbing Support Specialist role could be a great fit. We are looking for talented and knowledgeable Plumbing technicians to remotely support field technicians with diagnosing issues. 

 You will be responsible for:

  • Answering calls from field technicians to troubleshoot any issues they may be having
  • Use technology and resources available to assist technicians – this includes call, text, and video chat
  • Clearly communicate findings, solutions, and next steps to the technician
  • Diagnosing errors or technical problems and determine proper solutions

 Desired Experience:

  • High school diploma, GED or suitable equivalent
  • 10+ years of experience as a residential plumbing technician 
  • Understanding of advanced principles of install and repair for plumbing fixtures; toilets, sinks, garbage disposals, etc.
  • Previous experience supporting field technicians and successfully walking them through diagnosis and repair 
  • Highly proficient using technology
  • Excellent written and verbal skill
  • Ability to work a flexible schedule based on the needs of the business

Benefits:

  • Steady 40 hours per week
  • Full Benefits Package- Medical/Dental/Vision
  • Paid Holidays and Paid Time Off
  • 401K + company match
  • Remote Flexibility
  • Fun, fast-paced culture at a growing company

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