From our founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
If these values resonate with you, we’d love to hear from you.

About the role:

The mission for the Senior Program Manager (engineering support team) is to help accelerate and maintain the highest level of execution excellence of the Fivetran engineering team. This position is instrumental in helping to achieve our vision of “Fivetran Engineering OS 2.0” which is to implement a high-performance framework and foundation of people, teams, processes, and technologies. The optimal candidate will be working in close collaboration with partners across the engineering team as well as other key partners to help achieve this vision.

As a Senior Program Manager at Fivetran, you will:

Program Management
- Manage key engineering support programs and initiatives
- Assist partners of engineering support in managing their programs, where needed
- Provide regular program status updates on key programs and initiatives

Process Management
- Establish, maintain and oversee program and project management process and practices
- Maintain the engineering support lifecycle process and improve it in collaboration with engineering support leaders
- Work with partners across engineering support to improve the operating processes of our support function such as OKR Management and Incident Management

Planning, Tracking & Reviewing
- Lead components of the strategic and annual planning process
- Support Engineering in the annual and quarterly OKR process
- Provide support in the preparation of Quarterly Business Reviews
- Track and report progress against the product roadmap
- Track and own specific Engineering metrics

KPI, Reporting, Analytics
- Define and track Engineering KPIs
- Provide heavy support and involvement in the engineering analytics function to provide engineering and department insights

Execution & Organization
- Support our engineering support team by helping execute our cadence model (rhythm of business)
- Provide leadership, improvement and support of our internal knowledge process and information structure

Communication & Collaboration
- Support the coordination, preparation and delivery of company wide engineering support team updates
- Provide key outward status updates on metrics, program/project status, and other initiatives
- Be involved in global support leadership meetings
- Provide detailed updates in support of the preparation and management of leadership offsites
- Interface with all necessary team members including, potentially, members of senior leadership
- Ability to communicate concisely clearly and with confidence with senior leadership
- Excellent ability to motivate others to complete their assignments without being a Chief Chasing Officer

Your Superpowers:

  • Experience with both technical and non-technical program/project management
  • Broad experience with numerous project management software applications
  • Experience working with or within a support organization , supporting technical programs
  • Agile and waterfall project/program management experience
  • Experience working with Looker/Tableau, etc. a plus
  • Comfortable leading multiple large technical internal initiatives simultaneously and independently
  • Exceptional communication and leadership skills
  • Start-up experience a strong plus

Perks of working with us:

  • Dental, and Health Insurance Benefits
  • Life Insurance and Income protection
  • Equity in early-stage, Series C Startup
  • A healthy work culture with excellent opportunities for professional and personal development.  
  • Working from home equipment stipend
  • Family Leave Program
  • Company happy hours and fun team building activities
Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
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