From our founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
 
Integrity.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
 
Initiative.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
 
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
 
If these values resonate with you, we’d love to hear from you.
 
At Fivetran, we want to enable our customers to make data backed decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.

To support our growth, our Customer Success team has a mission to retain, expand, and delight our customers. We’re looking for a Customer Success Manager within the Growth segment to join our team and own retention and expansion of customers. 

The key component of success for this role is to increase each customer's usage of Fivetran while maintaining customer happiness, referenceability, and retention. This role could be a great fit if you have experience in customer success, account management or sales for software. 

As a Customer Success Manager at Fivetran, you will: 

  • Own net retention of your book of business by retaining and expanding customers. 
  • Identify and drive increased usage of Fivetran to help our customers realize positive business outcomes from our modern data solution. Strategize with Solution Architects to uncover additional use cases for expansion.
  • Work cross-functionally with support, solution architects, marketing, product and other teams to drive a positive customer experience, while establishing deep and meaningful relationships with our users. 
  • Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran’s value to customers.
  • Develop customer relationships with the goal of creating customer advocates.

What you bring to the table: 

  • Experience in a SaaS quota-carrying sales or customer success role. Experience in analytics/data tools is a plus!
  • Being customer centric - building relationships, understanding customer needs and how we are delivering value.
  • Track record of hitting or exceeding your goals and KPIs.
  • The right balance of self-confidence and humility to lead as an individual contributor.
  • Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow. 
  • Ability to manage multiple projects and tasks, while staying organized and efficient 
  • Experience with Salesforce is a must.
Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
 
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