From our founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
 
Integrity.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
 
Initiative.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
 
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
 
If these values resonate with you, we’d love to hear from you.

About the Role:

The IT Help Desk Support position will supplement the IT team to handle help desk requests and provide additional timezone coverage to support Kaluga, APAC, and EMEA offices.

As an IT Help Desk Support at Fivetran you will:

  • Help solve or escalate IT issues submitted to it-inbox on Height
  • Maintain IT inventory in the Bengaluru office
  • Install and troubleshoot video conferencing set-ups and the office network.
  • Onboard and offboard India based employees
  • Participate in regular security checks and initiatives

Your Superpowers:

  • Basic macOS troubleshooting knowledge.
  • Experience using admin consoles for directories (G Suite, Active directory, etc).
  • Basic knowledge of computer hardware and components.
  • Understanding of basic security best practices.
  • Automation and workflow conceptual knowledge.
  • Strong interpersonal skills
  • Ability to problem solve and troubleshoot technical issues
  • Strong written and verbal skills
  • Ability to work with a remote team
  • Ability to prioritize tasks

Perks of Working with Us:

  • Medical insurance, Life Insurance &  personal accident insurance  Leaves
  • Professional development and training opportunities. 
  • Company happy hours and fun team building activities
  • Opportunity to work with Silicon Valley start-up working on new technologies
  • Competitive total compensation package (Salary + Equity)
Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
 
To learn more about our candidate privacy policy, you can read our statement here.

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Demographic Question - India

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

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