From our founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
 
Integrity.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
 
Initiative.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
 
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
 
If these values resonate with you, we’d love to hear from you.
About the role:

Customer Renewals Reps (CRR’s) own an assigned Renewals book of business. They are responsible for maximising recurring revenue and ensuring that renewals are booked on time. 

CRRs will work cross-functionally with Support, Customer Success Managers, Technical Success Managers, Finance, Deal Desk and other teams to deliver world class renewals and retention rates. 

Outcomes

  • Reduce churn by working 180 days out from renewal date to identify risk factors earlier and to execute on a plan to mitigate that risk
  • Better forecasting accuracy by ensuring SFDC is accurate and update on an ongoing basis 
  • Less downgrades due to billing issues, as the CRR will have time to speak to customers about invoicing and credit card issues 

As a Customer Renewals Rep at Fivetran, you will:

  • Own an assigned book of Renewals
  • Looking at each renewal 180 days out from Renewal due date
  • Clearly articulating a strategy on “At Risk” accounts identified through usage analysis and other key factors 
  • Executes a plan to mitigate Risk
  • Own and develop internal processes for collaboration with the wider CS team
  • Engage in consultative discovery conversations to uncover account expansion at point of renewal
  • Work with customers to resolve any issues that may prevent them from remaining as a customer. This includes - billing, invoicing, value perception, relationship, product, competitive threats and any other issues that may come up 
  • Engaging with customer around late invoices and credit card fails 
  • Accurate use of SFDC Note and Forecasting processes 

Your Superpowers: 

  • Proven track record of success in sales and/or renewing contracts 
  • Aptitude for and interest in financial analysis and outcomes
  • Strong Negotiation Skills 
  • Ability to organise and prioritise activities
  • Strong oral and written communication skills
  • Organizational and follow up skills, problem-solving and analytical skills
  • SaaS experience is a plus 

Perks of working with us:

    • Dental, and Health Insurance Benefits
    • Equity in early-stage, Series C Startup
    • A healthy work culture with excellent sales training, learning and management. 
    • Learning a tremendous amount about SaaS sales, and the data space
Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.
 
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