Do you like to boast about your Desktop Integration Engineering skills? Are you the primary point of contact for requests from senior level executives? If yes, then you could be Fivesky’s next Desktop Support Engineer.
Who you are:
Served as the primary point of contact for the Leadership team and the Executive Assistants who support them 24x7 and provide onsite and remote support for senior level executives
Ensured the highest levels of customer service in a collaborative environment with a keen focus on helping people resolve issues and problems and independently resolve complex, break/fix issues following any issue until its resolution
Lead and assist with root cause analysis as it relates to desktop computers and all peripheral devices.
Strong task management skills: ability to prioritize, triage, resolve and escalate in an efficient and effective manner
Interacted with IT functional groups and establish relationships cross-functionally to drive escalations to closure
Explained technology concepts/procedures/policies in a non-technical way; collaborating and coordinating with members of other teams to track, isolate and resolve technical issues.
What will you do:
5+ years of experience with Enterprise support tools VMWare, Symantec, SCCM software deployments, patch management, Appsense & Citrix within UNIX/Windows Server Infrastructure environments
5+ years of experience with Bash/Python/Perl and PowerShell scripting 5+ years of Microsoft Windows Desktop OS, Mobile (MDM) and the MS Office suite
3+ years of TCP/IP and OSI model experience 3+ years of Enterprise and Cyber security concepts such as (DMZs), firewalls, proxies, Email relays, Certificate management and Single Sign-On (SSO) concepts.
It will be great if you also had:
Cloud Implementations in AWS, Google Compute & Azure.
Agile/DevOps operating environment.
SQL (Sybase and/or DB2).
Knowledge of financial instruments, such as stocks, bonds and futures etc.
At Fivesky, our employees are our greatest asset and the focal point around which we operate; therefore, we always want the best for our employees. In addition to offering competitive compensation plans and long-term career opportunities, we offer an attractive mix of benefit plans to our employees that include provisions for vacation, holiday pay, and sick days.
Fivesky is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information, or any other characteristic protected by law.
This is a full-time, direct employment opportunity in Alpharetta. Salary is open based on experience and qualifications.