At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.
We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to over 1,500 employees, sold over 60mm devices, and built a health and fitness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto! Offering award-winning products, a top-rated mobile app and an easy-to-use online dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health we are transforming the way consumers and businesses see health & fitness.
From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of startup with the perks of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, onsite workout classes, and a strong focus on a healthy work-life balance. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and—above all—have fun doing it.
Fitbit’s HQ campus is located in the heart of San Francisco with office locations in Boston, San Diego and around the world. Think you’ve found your fit?
What you'll work on:
This is your opportunity to join the UX and Human Factors practice at Fitbit! We are seeking an experienced hardware UX researcher with to build on the human factors and ergonomics research initiatives that inform the teams responsible for all of our connected devices. As a key member of the UX + Human Factors Research team, you will work closely with our UX design, industrial design, and mechanical engineering partners to design and conduct exploratory, descriptive and summative research. Our ideal candidate will have some experience with ergonomics, as Fitbit strives to continue building products that are designed with the user in mind.
You will be asked to develop creative methodologies to answer questions on both existing and emerging technologies/form-factors, in addition to utilizing more traditional methods. As part of your role, you will work with team leads to define the process for incorporating human factors research into the hardware product development lifecycle. This is an opportunity to not only impact the comfort, fit, and function of our devices, but to integrate human factors practices into the way in which we work.
- Collaborate with design, engineering, and other teams as necessary to define processes for incorporating research into their processes
- Translate product related questions into research objectives, against which you’ll design and conduct research
- Prioritize research requests, aligning to corporate objectives and team needs
- Conduct in-lab and field usability evaluation of products and prototypes
- Conduct literature reviews and competitive analyses
- Include designers, engineers and PMs in your research activities whenever possible
- Produce deliverables that highlight product implications and necessary actions
- Present to a wide range of stakeholders, including leadership teams, when required
- Share developed guidelines or creative methodologies internally, to the UX team, or externally, to the broader research community
Our ideal candidate will have a solid understanding of human factors, biomechanics, mechanical engineering considerations, and human factors/ergonomics guidelines. You have worked in a research role on products where human factors and ergonomic considerations were critical. You have demonstrated the ability to quickly generate product-relevant, actionable insights when timelines were short. Your career has focused on end-user-facing products in domains in which many guidelines were not yet known. You are experienced in leading studies to collect, model and analyze anthropometric data sets. You understand how, when, and why to represent diversity in these datasets. You are highly collaborative, pragmatic, and motivated to build an industry-leading practice.
- 2–5+ years’ human factors / ergonomics research for wearables or on-body product experiences
- Advanced degree in a relevant discipline: human factors, mechanical engineering, biomechanics, HCI, etc.
- Portfolio that demonstrates experience in generative, descriptive and summative research – with examples of product/business impact
- Experience working with designers, PMs and Engineers to design prototypes optimized for research
- Experience with ethnographic research
- Excellent communication and presentation skills
Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.
San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.