SUMMARY OF RESPONSIBILITIES

The Service Technician will visit our family of residents in the homes they are leasing from FirstKey Homes and homes while providing the highest levels of customer service to our family of residents. Physically repair homes within a given submarket. Working with small teams and independently, they will respond to all assigned maintenance requests and ensure that they are resolved in a timely manner while maintaining a high level of customer service and protecting company assets. The Service Technician will require driving to properties within the applicable market to address maintenance issues using tools and equipment provided by the company.

ESSENTIAL DUTIES

Respond to customers in a courteous manner and take responsibility for resolving customer concerns.
Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
Maintain knowledge of all pertinent laws and EPA and OSHA regulations.
Complete service requests in a professional and timely manner.
Monitor the condition of assigned properties and taking proactive immediate steps to correct any unsafe condition.
Upkeep of fleet vehicles and inventory.
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

TRADES

Our Service Technicians work across a wide range of trades to maintain and repair single-family rental homes. These trades include:

General Maintenance and Repair: Appliances, Cabinets/Countertops, Flooring, Keys/Locks, Windows/Doors, Equipment, Garage, Cleaning.
Building and Structural: Exterior Building, Interior Building, Roof, Fireplace, Fencing.
Systems and Utilities: Electrical, HVAC, Plumbing, Environmental.
Specialized Services: Pest Control, Landscaping, Pool, Preventative Maintenance, Inspection.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Indoor and outdoor work in all types of weather conditions.
May sit or stand for several hours at a time; climb up and down stairs multiple times each day; and lift up to 50 lbs.
Must be able to work evenings and weekend hours and be available for on call status.
Must travel throughout applicable market more than 90% of the time.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or equivalence
Strong background in residential construction and remodeling in multiple trades
Must have a valid driver’s license, valid insurance, and reliable work appropriate transportation
Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties
Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work

PREFERRED EDUCATION AND EXPERIENCE

Previous multi or single-family turn or maintenance experience
Experience with drywall and texturing, paint, and basic mechanicals (HVAC, Electrical, Plumbing and Roofing)
HVAC, Environmental, Mold and other certifications
Previous trade or general construction experience

REQUIRED KNOWLEDGE

Building and Construction— Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Mechanical— Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Customer Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

Troubleshooting— Determining causes of operating errors and deciding what to do about it.
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Repairing— Repairing machines or systems using the needed tools.
Equipment Selection— Determining the kind of tools and equipment needed to do a job.
Time Management— Managing one's own time and the time of others.
Speaking— Talking to others to convey information effectively.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

What’s in it for you?

Comfortable and accommodating working environment
Competitive and transparent market wages
Attractive Bonus offerings
401k – match dollar for dollar up to 4%
Health, Dental, Vision insurance, Short-Term- and Long-Term Disability
120 PTO Hours (15 days) (prorated and accrued throughout the year)
16 hours of Paid Volunteer Time Off (VTO)
11 Paid Holidays & 2 Floating Holidays
Tuition / Certification reimbursement
Down payment assistance for home purchase
Mentorship program for employees
Continuous learning development
Career advancement
Team Events and Gatherings (Pre- and Post-Covid)

Get to Know Us

With more than 50,000 single-family rental homes in 28 desirable markets nationwide, FirstKey Homes is committed to help our residents find the space they need, the privacy they want, and the peace of mind they deserve.

At FirstKey Homes, we are leading the single-family rental industry providing high quality homes across America. As we are committed to consistently provide high quality homes we are also committed to our employees. We’re excited to be named the Top Workplaces USA List thanks to our employee’s feedback!

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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Service Technician II

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