Accounts Payable Analyst

SUMMARY OF RESPONSIBILITIES

The Accounts Payable Analyst will provide guidance to BPO Teams to process high volume of invoices and refunds in collaboration with FirstKey Homes team members and vendors. This role will ensure vendor payables are addressed within established payment terms and will take the lead in training and mentoring BPO team members to enhance departmental capabilities. At times, the Accounts Payable Analyst will aid BPO Teams regarding invoice discrepancies, provide analysis and reporting for Financial Shared Services. Will Lead and coordinate a group of peers to complete projects assigned by leadership.

ESSENTIAL DUTIES

· Provide oversight to BPO Team members to process invoices and vendor payments in collaboration with other internal teams, advise on exceptions, and conduct mediation.

· Ensure invoices are properly coded to the correct general ledger account(s) by BPO Team.

· Own and maintain payables aging and provide solutions for excessively aged payables.

· Communicate with BPO and other internal team members regarding invoice discrepancies to ensure errors are corrected.

· Review and analyze invoice workflows to ensure approvals are in correlation with vendors’ payment agreement and FSS Service Level Agreement(s) (SLAs).

· Facilitate collaboration between FKH Business Partners, BPO Team Members and Vendors on account reconciliations.

· Review and reconcile daily bank and payment exceptions to provide appropriate intervention.

· Coordinate and own FKH’s Escheatment process in collaboration with third party provider.

· Action escalated Zendesk inquiries daily for all platforms to ensure ticket resolution.

· Attend daily meetings to provide updates to team members and management.

· Assist leadership with the creating Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs)

· Train and mentor team members (including BPO Teams) to ensure they understand systems, procedures, and policies.

· This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

· Primarily working indoors, office environment.

· May sit for several hours at a time.

· Prolonged exposure to computer screens.

· Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

· Associate’s degree in business or accounting. Bachelor’s degree preferred.

· Minimum 3-5 years’ experience in Accounts Payable with full cycle high volume invoice processing.

· Advanced proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).

· 2+ years of Accounts Payable and reporting experience.

· Solid knowledge of applicable accounting principles.

· General Ledger and Accounts Payable reconciliation.

· Experience with auditing records, invoices, and processes.

· Experience training and mentoring others on work duties.

· Experience using Yardi Voyager or similar property management program.

· Experience working in property management, real estate, or similar industry.

· Experience working in a fast paced, high growth company.

REQUIRED KNOWLEDGE

· Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.

REQUIRED SKILLS

· Mathematics — Using mathematics to solve problems.

· Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

· Time Management — Managing one's own time and the time of others.

· Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Coordination — Adjusting actions in relation to others' actions.

· Instructing — Teaching others how to do something.

· Speaking — Talking to others to convey information effectively.

· Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

· Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.

· Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

· Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

· Integrity — Job requires being honest and ethical.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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