SUMMARY OF RESPONSIBILITIES

The Service Coordinator supports the Service departments at FirstKey Homes. This role will coordinate with Accounts Payable on all construction and maintenance-related invoices to ensure vendors receive payment in a timely fashion. The Service Coordinator will also ensure all work orders meet FirstKey Homes standards.

ESSENTIAL DUTIES

Review expenses for competitive pricing, variance to budget, and identifying duplicate invoices for the Field Operations teams.
Assist with scheduling to ensure maximum productivity with the Field Operations team.
Complete and submit changes to work orders.
Respond to all incoming service requests and handling with appropriate follow-up.
Input data in Yardi for all work orders taken over the phone.
Schedule maintenance technicians or vendors to specific jobs.
Notify tenants when a technician is scheduled to be at the home and follow up with tenants within 48 hours of work completion to ensure the matter has been resolved satisfactorily.
Follow-up with local service vendors on progression completion and work orders.
Follow-up with technicians on any concerns with the condition of the interior of the home or any pets not on the lease.
Maintain all field operations policies and procedures, including response time by vendors and follow up with tenants.
Update work order cycle in Yardi: initiate, schedule, and complete status.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Primarily working indoors, office environment.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or equivalence
Minimum 1-year experience in an administrative or similar role
Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
General knowledge of reading, writing, and evaluating project specifications and scopes of work

PREFERRED EDUCATION AND EXPERIENCE

Experience using Yardi or similar property management program
Experience working in property management, real estate or similar industry
Working knowledge of the following: air conditioning, appliances, plumbing, carpentry, roofing, electricity, carpet, vinyl, windows, painting, and drywall
Proficient in Spanish, both reading and writing
Experience working in a fast pace, high-growth company

REQUIRED KNOWLEDGE

Customer Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

REQUIRED SKILLS

Active Listening— Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation— Actively looking for ways to help people.
Time Management— Managing one's own time and the time of others.
Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking— Talking to others to convey information effectively.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

By applying to this position you are consenting to receive follow-up communication.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Resume/CV

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Preferred Name: *

LinkedIn Profile

Address *

City *

State *

Postal Code *

Current Company: *

Current Title: *

Do you speak Spanish? *

In some of our market locations Spanish speaking skill sets can be very valuable. This does not affect your chance of employment.

Are you authorized to work for any employer in the U.S.? *

Are you now or will you in the future be on a work visa or require sponsorship for employment? *

Real Estate / Brokers License expiration date? *

Do you live in a FirstKey owned property? *

Have you previously been employed by FirstKey Homes? *

Do you have a personal relationship (romantic or familial) that is employed by or a vendor of FirstKey Homes? *

Outside Relationships that could pose a conflict of interest. *

Both participation in a Board of Directors for an outside company and political activities, such as running for office or holding a public position.

Do you have a second job outside of FirstKey Homes that could interfere with your duties and pose a conflict of interest? *

Do you have personal investments in a company that we do business with? Or in a competitor? *

Do you work for a current FirstKey Homes Vendor/partner? *

Are you open to receiving SMS communications from our recruiting team? Please answer with Yes or No. You can reply STOP to opt-out at any time *

We use text messaging to speed up the interviewing process and make communications more welcoming and seamless for you, the candidate.

How did you hear about FirstKey Homes or this opportunity? *

Do you have an active Real Estate or Brokers license? *

Do you have experience in the Real Estate Industry? *

Select ALL that apply

In which states do you currently hold a Real Estate or Brokers license? (Select ALL that Apply)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in FirstKey Homes’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.