Contract Assignment

SUMMARY OF RESPONSIBILITIES

Trespassers have become an epidemic in the Rental/Property Management industry in the past few years. Trespassing causes a hardship on Landlords, Residents, and the community. These hardships consist of financial losses for both FirstKey, and the individuals impacted by Scammers. Our goal is to act swiftly to deter this activity in our homes while protecting our team members, communities, and assets.

At FirstKey Homes, the safety of our team members, assets, and community is our #1 priority. The Property Security Technician will be the face of FirstKey Homes to Prospects by preparing properties for leasing activity by repairing and securing homes within the assigned market. Working with small teams and independently, the Property Security Technician will respond to all assigned alert requests and ensure resolution in a timely manner while protecting company assets. The role is required to work an on-call rotation on Saturday and Sunday. The Property Security Technician will require driving to properties within the applicable market to address maintenance issues using their own personal tools. Large tools and equipment are provided by the company.

ESSENTIAL DUTIES

Respond to property alerts within 12 hours.
Assess the home and define appropriate intervention (boarding up doors/windows, engaging with local law enforcement or other government agencies, etc.)
Perform light cleaning inside and outside to make property appealing to prospective residents.
Document activity and required information in real-time using provided technology such as iPads.
Complete product, inventory, and property knowledge audits.
Conduct occupancy and quality control checks.
Communicate and coordinate with regional marketing and advertising campaigns.
Travel throughout applicable markets using a FKH Fleet vehicle and conduct regular tours of vacant homes to ensure they remain show ready.
Assist with resident relations programs, open houses, and special functions.
Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
Perform other duties as assigned, such as dropping off checks, updating housing information, checking in on tenants.
Respond to customers in a courteous manner and take responsibility for resolving customer concerns.
Conduct all business in accordance with company policies and procedures and all state and federal regulations such as lead based paint, ADA, Fair Housing, HAZCOM Programs, and OSHA.
Maintain knowledge of all pertinent laws and EPA and OSHA regulations.
Complete service requests in a professional and timely manner.
Monitor the condition of assigned properties and taking proactive immediate steps to correct any unsafe condition.
Upkeep of fleet vehicles and inventory.

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Indoor and outdoor work in all types of weather conditions.
May sit or stand for several hours at a time and climb up and down stairs multiple times each day
Interacting with public
Requires working weekends on call.
Traveling throughout assigned market

REQUIRED EDUCATION AND EXPERIENCE

High School Diploma or equivalence
Strong background in residential construction and remodeling in multiple trades
Must have a valid driver’s license
Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties
Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work
Ability to learn and adapt to advanced smart home technology.

PREFERRED EDUCATION AND EXPERIENCE

Strong Customer Service & Conflict Management Experience

Military, Police, or Security background preferred

REQUIRED KNOWLEDGE

Demonstrated experience in learning and using technology tools to track work (Customer Service Software, Project Management, MS Office, Etc)
Experience using Yardi, Salesforce, Smartsheet, Zendesk or similar property management program

REQUIRED SKILLS

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Negotiation — Bringing others together and trying to reconcile differences.
Persuasion — Persuading others to change their minds or behavior.
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
Time Management — Managing one's own time and the time of others.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Customer Service – Ability to resolve conflict while providing exceptional service

WORK STYLES & BEHAVIORS

Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

By applying to this position you are consenting to receive follow-up communication.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Resume/CV

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Preferred Name: *

LinkedIn Profile

Address *

City *

State *

Postal Code *

Current Company: *

Current Title: *

Are you authorized to work for any employer in the U.S.? *

Are you now or will you in the future be on a work visa or require sponsorship for employment? *

How did you hear about FirstKey Homes or this opportunity? *

Do you live in a FirstKey owned property? *

Have you previously been employed by FirstKey Homes? *

Do you have a personal relationship (romantic or familial) that is employed by or a vendor of FirstKey Homes? *

Do you have a Relationships that could pose a conflict of interest to your employment at FirstKey Homes? *

Both participation in a Board of Directors for an outside company and political activities, such as running for office or holding a public position.

Do you have a second job outside of FirstKey Homes that could interfere with your duties and pose a conflict of interest? *

Do you have personal investments in a company that we do business with? Or in a competitor? *

Do you work for a current FirstKey Homes Vendor/partner? *

Do you have experience in the Real Estate Industry? *

Select ALL that apply

What real estate platforms do you have experience with? *

Select ALL that apply

Do you have any of the following certifications? *

  EPA Type 1
  EPA Type 2
  EPA Universal
  CAMT
  HVAC Certification
  None

Do you speak Spanish? *

In some of our market locations Spanish speaking skill sets can be very valuable. This does not affect your chance of employment.

This is a role that requires you to drive one of our Fleet Vans. Do you have a clean driving record? If you do not fit the below criteria, you will be inelligible for this role with FirstKey Homes. *

- Must be 21 years of age or older

- Hold a valid U.S. drivers license

- Have more than 1 year experience driving in the U.S.

- Have 0 (zero) Major Moving Violations in the past 5 years

Major Moving Violations Include:

- Driving while intoxicated or under the influence of alcohol or any drug. (DUI / DWI)

- Disregard or evading a police officer

- Driving with a suspended or revoked license due to driving record

- Driving on the wrong side of the road

- Failure to comply with implied consent law

- Felony involving a motor vehicle

- Hir and Run, eluding, or leaving the scene of an accident

- Homicide or Vehicular Assault

- Illegal passing resulting in an accident

- Manslaughter with or without gross negligence

- Possession of a controlled substance

- Reckless or careless driving, drag racing or speed contest

- Speeding over 30 miles an hour above the set limit

- Filing a false report

Are you open to receiving SMS communications from our recruiting team? Please answer with Yes or No. You can reply STOP to opt-out at any time *

We use text messaging to speed up the interviewing process and make communications more welcoming and seamless for you, the candidate.

In which states do you currently hold a Real Estate or Brokers license? (Select ALL that Apply)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in FirstKey Homes’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Property Security Technician - Contract

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability