SUMMARY OF RESPONSIBILITIES

The Yardi Developer will provide technical support and create software enhancements for Yardi Voyager modules. This role will test system enhancements, support ongoing maintenance and troubleshoot performance issues that arise. S/he will assist with resolving Yardi helpdesk tickets to ensure that system performance is optimized.

ESSENTIAL DUTIES

Modify Yardi Voyager modules by analyzing, defining and documenting requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal and external checks, controls, and outputs.
Design, develop, and code Yardi system enhancements based on project specifications and user needs.
Install, test and debug system enhancements to ensure system performance standards are met.
Create, document and maintain necessary process documentation for system users.
Follow-up with business partners to ensure system enhancements meet user requirements and monitor solutions to ensure they are functioning properly.
Support ongoing maintenance of system enhancements to ensure software is optimized.
Troubleshoot and resolve performance issues with operating system, database and SQL.
Assist with resolving Yardi Voyager helpdesk tickets by managing tickets submitted daily by system users, when needed at a Tier 3 level of support.
Identify and recommend system improvements, best practices for technical development and other innovative practices that will enhance Yardi Voyager system functionality.
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

Primarily working indoors, office environment.
May sit for several hours at a time.
Prolonged exposure to computer screens.
Repetitive use of hands to operate computers, printers, and copiers.

REQUIRED EDUCATION AND EXPERIENCE

Bachelor’s degree in Computer Science or equivalent work experience and/or education
Minimum 5 years of direct Yardi Voyager development of the full stack – DB, user layer, business logic, compiler and Saas environments
Experience directly supporting Yardi Voyager Accounting modules to include writing custom reports, developing accounting tables and resolving issues in the SQL environment.
High proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Demonstrated working knowledge of using Structure Query Language (SQL), SSRS, SSIS technologies
Experience using Voyager to troubleshoot helpdesk tickets
Experience with Extract Transform and Load (ETL) functionality

PREFERRED EDUCATION AND EXPERIENCE

Experience working in a fast paced, high-growth company

REQUIRED KNOWLEDGE

Computers — Knowledge of computer hardware and software, including applications and programming.
Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Time Management — Managing one's own time and the time of others.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

Analytical Thinking— Job requires analyzing information and using logic to address work-related issues and problems.
Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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